At HMR VETERANS SERVICES, I support facility-wide operations at Veterans Victory House, partnering with the Administrator and department leaders across four units. My work includes audits, financial review, workforce support, and performance-improvement follow-up; this contributed to a deficiency-free annual state survey.
I lead weekly multidisciplinary Grand Rounds and designed the Ambassador Program to standardize resident interviews, room rounds, family communication, and follow-up. I was also selected to support the Georgia War Veterans Home transition, coordinating vendor onboarding, emergency preparedness agreements, outreach tracking, and cross-functional follow-up.
At APPLIED DNA SCIENCES, I led operations for four COVID-19 testing locations across CUNY campuses, establishing staffing models, workflows, protocols, and operating procedures. Earlier, at NORTHWELL HEALTH, I supported COVID-19 vaccination operations through patient registration and EMR workflows.

