Mary Marino
@marymarino1
Experienced healthcare operations leader specializing in clinic management, quality improvement, and team development.
United StatesWhat I'm looking for
I am a seasoned healthcare operations and quality management professional with deep experience across hospital systems and outpatient behavioral health settings. I have led performance improvement programs, regulatory compliance efforts, and developed training and operational policies that improved efficiency and patient experience.
In my recent role as Office Coordinator at a counseling center, I built onboarding/offboarding processes, developed sliding-scale fee and scholarship procedures, and implemented standard operating procedures and reporting systems. I routinely managed patient relations, coordinated intake and referrals, and handled the majority of patient contacts.
Earlier leadership roles include Administrative Director of Quality Management and Administrative Director of Psychiatry, where I oversaw compliance, performance improvement, and multidisciplinary teams across inpatient and outpatient programs. I also served as Assistant Vice President managing multi-hospital projects and creating a corporate training and development program.
I hold graduate degrees in healthcare administration and psychology, have co-edited work on medical informatics, and contributed to award-winning patient safety research. I bring pragmatic problem-solving, strong communication, and a focus on operational excellence to support clinical teams and improve patient outcomes.
Experience
Work history, roles, and key accomplishments
Office Coordinator
Anathallo Counseling Services
Jan 2024 - Present (2 years 2 months)
Managed daily operations of a counseling center, improving operational efficiency, patient relations, and fiscal and facility management; implemented onboarding/offboarding, sliding-scale fee and scholarship processes, and EHR training. Produced weekly income reports and monthly board reports while handling 90% of patient contacts and coordinating therapist intake and payroll.
Owner/Operator
Forever Grace & Style
Jan 2016 - Dec 2020 (4 years 11 months)
Operated an online women’s clothing and accessories boutique, overseeing e-commerce operations, merchandising, and customer service from 2016 to 2020.
Freelance Writer/Editor
Myriad Consulting Services
Jan 2009 - Dec 2012 (3 years 11 months)
Provided freelance writing, editing, proofreading, and project management services for corporate and small business initiatives between 2009 and 2012.
Planned and directed quality management and performance improvement programs, ensuring regulatory compliance across the health system (2006–2008).
Administrative Director
Staten Island University Hospital
Jan 2004 - Dec 2005 (1 year 11 months)
Supervised inpatient, outpatient, and partial hospital program managers and led performance improvement and regulatory compliance for psychiatric services (2004–2005).
Held progressive roles within a multi-hospital system from 1994–2004, including Assistant Director Patient Rights and Regulatory Affairs, leading patient rights, regulatory affairs, and performance improvement initiatives.
Assistant Vice President
Mercy Hospital of Long Island
Served as project manager for a multi-hospital system and developed a corporate training and development program deployed across the system.
Education
Degrees, certifications, and relevant coursework
Seton Hall University
Master of Healthcare Administration, Healthcare Administration
Completed a Master of Healthcare Administration focusing on healthcare management and administration.
Pace University
Master of Arts, Psychology
Earned a Master of Arts in Psychology with graduate-level coursework in psychological theory and practice.
Fordham University
Bachelor of Science, Psychology
Awarded a Bachelor of Science in Psychology with foundational studies in psychological principles and research methods.
Availability
Location
United StatesAuthorized to work in
Job categories
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