Mary Marino

Managed daily operations of a counseling center, improving operational efficiency, patient relations, and fiscal and facility management; implemented onboarding/offboarding, sliding-scale fee and scholarship processes, and EHR training. Produced weekly income reports and monthly board reports while handling 90% of patient contacts and coordinating therapist intake and payroll.

Operated an online women’s clothing and accessories boutique, overseeing e-commerce operations, merchandising, and customer service from 2016 to 2020.

Provided freelance writing, editing, proofreading, and project management services for corporate and small business initiatives between 2009 and 2012.

Planned and directed quality management and performance improvement programs, ensuring regulatory compliance across the health system (2006–2008).

Supervised inpatient, outpatient, and partial hospital program managers and led performance improvement and regulatory compliance for psychiatric services (2004–2005).

Held progressive roles within a multi-hospital system from 1994–2004, including Assistant Director Patient Rights and Regulatory Affairs, leading patient rights, regulatory affairs, and performance improvement initiatives.

Served as project manager for a multi-hospital system and developed a corporate training and development program deployed across the system.

Completed a Master of Healthcare Administration focusing on healthcare management and administration.

Awarded a Bachelor of Science in Psychology with foundational studies in psychological principles and research methods.

Earned a Master of Arts in Psychology with graduate-level coursework in psychological theory and practice.