Open to opportunities

JACQUELINE HERNANDEZ

@jacquelinehernandez

Message

Operations manager with 25+ years optimizing office operations, bookkeeping, and customer support.

United States

Message

What I'm looking for

I’m seeking a long-term opportunity in a professional environment where I can streamline operations, improve processes, and use my office management, bookkeeping, and customer service skills to support organizational success.

I’m a seasoned, detail-oriented administrative professional with over 25 years of experience in office management, customer service, bookkeeping, and executive support. In my current role as Operations Manager at Specialized Nursing Services, I manage office operations end-to-end—payroll, correspondence, filing systems, scheduling, and daily oversight—while developing policies and procedures to improve efficiency and ensure compliance.

I bring a strong foundation across front-desk support, executive communications, and financial recordkeeping, including accounts payable/receivable, invoicing, deposits, and reconciliations. I’m especially effective with CRM systems and payroll/billing workflows, and I’m seeking a long-term opportunity in a professional environment where I can contribute to organizational success.

Experience

Work history, roles, and key accomplishments

Current

Operations Manager

Current

Specialized Nursing Services

Jan 2019 - Present (7 years 5 months)

Managed day-to-day office operations, including payroll, correspondence, filing systems, and clerical task supervision. Developed office policies and supported HR functions, scheduling, private-pay and long-term care insurance billing.

Office Management Payroll Administration Billing & Invoicing Scheduling HR Support Accounts Receivable Insurance Billing Inventory Management

Front Desk Secretary

Aventura Turnberry Jewish Center

Jan 2013 - Jan 2018 (5 years)

Served as the first point of contact for visitors and members, professionally handling calls, emails, and front office operations. Processed member payments and deposits, maintained the member database, and supported event logistics including registration, setup, and communications.

Front Desk Operations Customer Service Payment Processing Data Entry Event Coordination Social Media Management

Executive Secretary

NENGINE2 Computers

Jan 2008 - Jan 2013 (5 years)

Oversaw office communications, incoming mail, and vendor payments while ensuring timely processing of credit card payments. Prepared and mailed customer invoices, posted payments to accounts, tracked delinquencies, and reconciled daily receipts and deposits.

Office Administration Accounts Payable Invoice Processing Payment Reconciliation Vendor Management Bookkeeping

Customer Service Representative

ForemostCo

Jan 2005 - Jan 2008 (3 years)

Managed client orders and billing issues using CRM systems, ensuring timely account adjustments and clear communication. Resolved service complaints in coordination with internal departments and met/exceeded call and satisfaction targets.

Customer Service CRM Systems Order Management Account Adjustments Call Center Support Customer Relationship Management

Middle School Treasurer

MDCPS

Jan 2000 - Jan 2005 (5 years)

Handled incoming and outgoing school funds with accurate recordkeeping and monthly financial reporting. Prepared bank reconciliations and petty cash reports, and managed supply orders and vendor payments using the MSAF system.

Financial Reporting Bank Reconciliation Petty Cash Management School Fund Handling Bookkeeping MSAF System Record keeping