Open to opportunities

Jennifer Grimsley

@jennifergrimsley

Message

Highly motivated customer experience professional with strong interpersonal skills.

United States

Message

What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth.

I am a highly motivated professional with a strong work ethic and a desire to take on new challenges. My adaptability and exceptional interpersonal skills have allowed me to excel in various roles, particularly in customer experience and support. I thrive in environments where I can work independently and quickly master new skills, ensuring that I provide the best service possible.

Throughout my career, I have held several positions that have honed my abilities in customer resolution and satisfaction. As a Customer Experience Agent at The Farmer's Dog, I maintained accurate records of customer interactions and utilized multiple communication channels to assist customers effectively. My experience as a Lyft Safety Specialist further developed my problem-solving skills, where I resolved safety concerns with empathy and urgency, always striving to improve the customer experience.

My background also includes roles in management and customer service, where I oversaw daily operations and ensured high-quality standards. I am passionate about creating positive experiences for customers and collaborating cross-functionally to achieve organizational goals.

Experience

Work history, roles, and key accomplishments

Current

Caregiver

Current

Jacqueline Grimsley

Sep 2024 - Present (10 months)

Provided personal care and home care services. Maintained accurate records of customer interactions utilizing CRM software.

Personal Care Home Care Record keeping CRM Software Customer Service

Customer Experience Agent

The Farmer's Dog

Feb 2023 - Sep 2024 (1 year 7 months)

Provided excellent customer service by responding to inquiries in a timely and professional manner. Assisted customers with any inquiries or complaints regarding their orders and escalated priority issues to appropriate teams.

Customer Service CRM Software Communication Problem Solving

Safety Specialist

Lyft

Sep 2017 - Nov 2022 (5 years 2 months)

Resolved egregious safety concerns reported by platform users with empathy, confidentiality, and urgency. Collaborated cross-functionally to ensure proper transfer and/or escalation to the appropriate teams.

Problem Solving Cross Functional Collaboration De Escalation Techniques

Ambassador

Music City Center

Jan 2015 - Aug 2017 (2 years 7 months)

Hosted and provided care to convention center guests to ensure all their needs were met. Welcomed guests and assisted with any questions regarding the facility, events, or the city of Nashville.

Event Management Facility Tours

General Manager

Casual Gourmet

Jan 2011 - Jan 2015 (4 years)

Oversaw the execution of daily tasks including staffing, payroll, and inventory control. Directed staff to ensure the highest quality food safety standards were upheld.

Staffing Payroll Inventory Control Food Safety Operations Management

Customer Service Agent

Southwest Airlines

Sep 1998 - Aug 2008 (9 years 11 months)

Managed itinerary and reservations, including purchases and delivery of boarding passes, while ensuring exemplary customer satisfaction. Assisted customers with baggage check-in and claims, and resolved escalated issues of missing or lost luggage.

Customer Service

Education

Degrees, certifications, and relevant coursework

University of Alabama

Certification, Communications Studies

Completed studies in Communications, gaining foundational knowledge in various communication theories and practices. Focused on developing strong verbal, written, and interpersonal communication skills applicable to diverse professional settings.