Open to opportunities

Jennifer Pool

@jenniferpool

Message

Motivated insurance sales agent with strong customer service skills.

United States

Message

What I'm looking for

I am looking for a challenging role that allows me to utilize my sales and customer service skills while continuing my education and professional growth.

With a background in Culinary Arts and ongoing education in psychology, I bring a unique perspective to the insurance sales industry. I have recently obtained my insurance license across 28 states, allowing me to effectively quote policies and navigate customer needs. My experience as a Progressive Sales Agent has honed my skills in problem-solving, active listening, and building lasting client relationships.

In my previous role at Intuit, I managed high call volumes, utilizing de-escalation tactics to resolve customer issues promptly. My commitment to continuous improvement is evident as I pursue a bachelor's degree while working towards a PhD. I thrive in dynamic environments and am dedicated to driving business objectives while ensuring customer satisfaction.

Experience

Work history, roles, and key accomplishments

Current

Sales Agent

Current

Progressive

Handled high call volume, quoting insurance policies, navigating customer needs, discussing coverages, cross selling, and maintaining client relationships. This role involved active listening and problem-solving to drive business objectives.

Insurance Sales Customer Service Quotes Cross Selling Client Relationship Management Active Listening Problem Solving Business Development

Tech Support/Customer Service

Intuit

Handled customer calls regarding software issues, employed de-escalation tactics, and promptly resolved issues while taking detailed case notes. This role required strong customer service skills, critical listening, and promoting surveys.

Technical Support Customer Service Case Management Critical Listening Customer Feedback

Assistant General Manager

Sonic

Trained new employees, improved overall performance by delegating tasks, and ensured adherence to company standards and compliance requirements. Maintained organization and cleanliness in both front-of-house and back-of-house areas, and promoted customer surveys.