Aja Cumberbatch

I am a customer-focused and highly motivated professional with three years of experience in resolving customer inquiries and issues. My background includes delivering exceptional support through various channels, including email, phone, and live chat, ensuring high customer satisfaction scores. I thrive in high-volume environments and have a proven ability to maintain quality standards while utilizing a variety of tools.

At Figueroa Customer Care, I consistently resolved above-average customer issues daily while adhering to compliance standards. My efforts in escalating complaints appropriately have significantly reduced resolution times, contributing to improved customer experiences. I pride myself on my strong communication skills and quick problem-solving abilities, which have been key to my success in this role.