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Jennifer Cooper

@jennifercooper1

Revenue Operations leader at [PRIVATE COMPANY] improving customer lifecycle processes, KPI reporting, and sales enablement.

United States

Message

At [PRIVATE COMPANY], I lead revenue operations initiatives across Sales, Marketing, Admissions, and Client Success. I develop performance metrics and reporting, optimize customer lifecycle workflows, and deliver sales enablement programs.

At POLE STAR GLOBAL, I developed a RevOps strategy connecting revenue teams around shared processes, systems, and goals. I built reporting and KPIs, served as the primary Salesforce resource, and managed a department of four.

Across roles at CAREERSTEP, TALEND, INC., and DTEN, I developed sales operations processes, Salesforce reporting, training resources, and forecasting support. Earlier, I implemented and supported two CRM systems at EASTERN WAREHOUSE DISTRIBUTORS, INC., using Excel and Access/SQL for reporting and analysis.

Experience

Work history, roles, and key accomplishments

Current

Senior Manager, Revenue Operations & Enablement

Current

Private Company

Sep 2025 - Present (1 year 1 month)

Lead revenue operations initiatives across cross-functional teams, develop metrics and reporting frameworks, optimize revenue processes, and deliver sales enablement programs.

Revenue Operations Sales Enablement Process Optimization Salesforce Data Governance KPI development Project Management Cross Functional Collaboration

Revenue Operations / Sales Operations Analyst

Pole Star Global

Feb 2024 - Sep 2025 (1 year 7 months)

Developed and implemented a RevOps strategy, managed sales funnel optimization, led technology selection and implementation, and built reporting and dashboards to monitor performance.

Revenue Operations Sales Operations Salesforce Data Analysis Forecasting KPI development Process Improvement Team Management

Sales Operations Manager

CareerStep

Apr 2023 - Jan 2024 (9 months)

Built and improved sales operations processes, developed sales performance reporting and KPIs, supported territory planning, and created Rules of Engagement for sales teams.

Sales Operations Salesforce Reporting KPI development Territory Planning Process Improvement Training CPQ

Sales Operations Specialist / Analyst

Talend, Inc.

Oct 2021 - Apr 2023 (1 year 6 months)

Supported Salesforce administration and sales operations, managed territory assignments, developed reporting and dashboards, and supported sales enablement.

Salesforce Sales Operations Reporting Dashboarding KPI development Process Improvement Data Integrity Forecasting

Sales Operations Specialist

DTEN

Nov 2020 - Dec 2021 (1 year 1 month)

Developed data models and analysis, built reporting and dashboards, created process documentation, and supported strategic initiatives.

Data Analysis Reporting Dashboarding Process documentation Commission Management Data Reconciliation Sales Operations

Sales Support Specialist (Alliance Care & Development Specialist)

Hunter Douglas

Sep 2016 - Apr 2020 (3 years 7 months)

Managed the Hunter Douglas Alliance program, including Salesforce data management and dealer lifecycle processes, and developed program metrics and reporting.

Salesforce Data Management Program Management Reporting Process Standardization

Retail Marketing Product & Inventory Analyst

W. Atlee Burpee

Jan 2015 - Sep 2016 (1 year 8 months)

Analyzed category performance, sales trends, promotional effectiveness, and financial data to support sales and merchandising decisions.

Data Analysis Sales Trends Promotion Effectiveness Financial Analysis Merchandising

Sales & Marketing Coordinator

Eastern Warehouse Distributors, Inc.

Jun 2006 - Jan 2015 (8 years 7 months)

Implemented and supported two CRM systems, developed reporting and analysis using Excel and Access/SQL, and drove process improvements and sales initiatives.

CRM ACT Sales I Excel Access SQL Reporting Process Improvement