Elisa Serna

I am a Revenue Operations and Business Operations professional with nearly a decade of experience helping SaaS organizations improve how they operate, scale, and make decisions. My background spans Revenue Operations, Sales Operations, Salesforce administration, business systems, and cross functional process improvement, with a focus on creating practical solutions that help teams work more effectively.

Throughout my career, I have partnered with Sales, Finance, Legal, Customer Success, Product, and Engineering to improve reporting, strengthen operational processes, support pricing and deal strategy, and build governance that enables sustainable growth. I enjoy bringing clarity to complex challenges by connecting business needs with scalable systems, meaningful reporting, and processes that people understand and trust.

I have extensive experience with Salesforce, RevOps.io, Chargebee, DocuSign, reporting and dashboard development, workflow automation, data integrity, and executive KPI reporting. I enjoy identifying opportunities to simplify work, improve visibility, and create better experiences for both internal teams and customers.

What motivates me most is solving problems that make a meaningful impact on the business. Whether I am improving an existing process, building a new operational framework, or partnering across teams to align on a common goal, I approach every project with curiosity, collaboration, and a continuous improvement mindset.

I am currently seeking remote opportunities where I can contribute as a Revenue Operations, Business Operations, Strategy and Operations, GTM Operations, or Business Systems leader. I thrive in collaborative, high growth environments where I can help turn strategy into scalable execution while continuing to learn, build, and grow alongside the team.