Open to opportunities

Jennifer Chukwudiebube

@jenniferchukwudiebub

Message

I resolve high-volume digital banking issues while improving customer workflows and satisfaction.

Nigeria

Message

What I'm looking for

I'm looking for a remote or flexible customer experience, operations, virtual assistant, or project support role where I can improve workflows, resolve customer issues, collaborate across teams, and continue growing in digital operations.

At Guaranty Trust Bank, I deliver multi-channel support across calls, chat, email, and secure video banking authentication, maintaining a 90%+ monthly CSAT score.

I troubleshoot web and mobile banking issues, resolve complex e-channel requests in 5–7 minutes on average, and share recurring customer friction points with backend teams to improve product workflows.

Previously at Access Bank, I handled 30+ walk-in customers daily across financial inquiries, transfers, deposits, and onboarding documentation. I also manage remote project operations through Asana and Google Workspace, delivering 15+ concurrent tasks on time and producing structured operational reports.

Experience

Work history, roles, and key accomplishments

Current

Backend Customer Experience Officer

Current

Guaranty Trust Bank (GTBank)

Oct 2024 - Present (1 year 10 months)

Delivers multi-channel support via inbound calls, chat, email, and video banking authentication, maintaining a 90%+ CSAT score and resolving complex digital banking requests efficiently.

Inbound Calls Chat Email Support Video Authentication Microsoft Teams CRM Microsoft Dynamics 365 Troubleshooting KYC Compliance Customer Satisfaction

Customer Service Representative

Access Bank

Dec 2020 - Aug 2023 (2 years 8 months)

Attended to 30+ walk-in customers daily, managing financial inquiries, transfers, deposits, and onboarding documentation with high accuracy and compliance.

Customer Service Financial Transactions KYC Compliance Problem Solving Attention To Detail

Remote Virtual Assistant / Project Operations

ALX Program

Managed 15+ concurrent project tasks using Asana and Google Workspace, achieving 100% on-time milestone delivery and compiling structured operational reports.

Asana Google Workspace Project Management Research Reporting