Queeneth Agu
@queenethagu
I resolve customer issues and manage accurate, high-volume banking support operations.
NigeriaWhat I'm looking for
At Guaranty Trust Bank, I manage 100+ daily customer interactions across phone, email, CRM, and in-person channels while maintaining 95%+ customer satisfaction. I investigate complaints, resolve transaction and account issues within SLA, and maintain accurate customer records.
Across banking, business development, and front-desk roles, I’ve built practical experience in customer support, appointment coordination, data entry, reporting, and remote administrative operations. I use tools including Microsoft Excel, SAP, Intercom, Microsoft Office, and Google Workspace to keep service delivery organized and responsive.
Experience
Work history, roles, and key accomplishments
Customer Information Services / Total Quality Management Officer
Oct 2019 - Present (7 years)
Manage customer enquiries and service requests across phone, email, CRM and in-person channels. Investigate complaints, coordinate resolutions, and maintain high accuracy in data entry and documentation.
Transaction Officer
Vic Lawrence Associates / Guaranty Trust Bank Plc
Dec 2015 - Oct 2019 (3 years 10 months)
Processed customer payments through cash and approved banking instruments. Handled customer enquiries and verified transaction details before processing.
Business Development & Data Analyst
Bozgomero Group of Companies
Apr 2014 - Oct 2015 (1 year 6 months)
Identified prospective customers and initiated business conversations. Followed up with prospects to understand needs and support conversion opportunities.
Front Desk Officer
Lotus Hotel & Suites
Oct 2012 - Mar 2014 (1 year 5 months)
Welcomed guests, handled enquiries, and directed requests to appropriate service teams. Managed front-desk communication and recorded guest information.
Education
Degrees, certifications, and relevant coursework
Rivers State University of Science and Technology
Postgraduate Diploma, Finance
Pursued a Postgraduate Diploma in Finance, completing in 2025.
Rivers State Polytechnic
Higher National Diploma, Insurance
Earned a Higher National Diploma in Insurance in 2013.
Rivers State Polytechnic
Ordinary National Diploma, Insurance & Risk Management
Earned an Ordinary National Diploma in Insurance and Risk Management in 2010.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Salary expectations
Job categories
Skills
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