Deborah Ijequay

At Guaranty Trust Bank, I supervised and coached 10 customer service representatives, improving service quality by 30% and team productivity by 25%. I managed 30–40 daily customer interactions across phone, email, and in-person channels, resolving over 95% on first contact while maintaining a 98% CSAT rating.

Previously at Zenith Pension Custodian, I processed and maintained pensioner records with 99.8% data accuracy, streamlined workflows to reduce turnaround time by 30%, and supported customer inquiries with a 95% first-contact resolution rate. I bring hands-on experience in customer support, executive and administrative assistance, CRM management, calendar coordination, documentation, and remote collaboration tools.