Jennifer Brown

As a Patient Service Coordinator/Medical Assistant, I room patients, obtain vitals, and document all procedures in Aria, specializing in oncology and hematology. I also assist with patient treatments, stock medical carts, and maintain exam rooms.

Worked on a same-day surgery unit, primarily assisting patients through pre-op to post-op for eye-related surgeries. Performed vital sign acquisition, EKGs, COVID testing, pregnancy testing, IVs, and labs.

Coordinated scheduling for the Neurology call center, managing provider schedules and assisting with smart scheduling concerns. Developed training methods for new hire Patient Service Representatives and assisted in training Medical Receptionists.

Performed Certified Nursing Assistant duties for hospice patients in facilities and homes, providing care and support to patients and families. Reported patient changes to RN case managers and offered end-of-life support.

Assisted patients with scheduling, changing, and canceling appointments for primary care physicians via inbound calls. Managed medication refills, provider referrals, insurance referrals, and prior authorizations using Epic and Navanet.

Performed unit secretarial duties on a Neurosurgery med-surge unit, including admitting, transferring, and discharging patients. Assisted nurses and doctors with various needs and utilized multiple computer systems.

Assisted patients on a Neurosurgery Unit before and after surgery, performing various tasks based on individual patient needs. Worked under the supervision of nurses and doctors to provide comprehensive patient care.

Worked as a Certified Nursing Assistant and Restorative Nursing Assistant on a total rehab unit in a long-term care facility. Provided daily care including feeding, bathing, changing, vitals, and nourishment for 12-15 residents.

Provided daily care as a Certified Nursing Assistant in a long-term care facility, assisting residents with feeding, bathing, changing, and vitals. Responsible for the well-being of 12-15 residents and reported any changes to the nurse.

Engaged in sales on the floor, assisting customers with purchases and upselling at checkout. Managed stocking shelves and performing floor sets as needed to maintain store appearance and product availability.

Provided outstanding customer service as an Ecommerce Reservation Agent, booking vacation packages for travel agents and direct consumers. Navigated multiple computer systems and followed a six-step process for each call, with monthly evaluations.

Assisted customers with purchases and sold service and protection plans for products. Operated the customer service desk, worked on the sales floor, and assisted with store setup.

Conducted medical history evaluations and set up accurate weight loss plans for clients. Held counseling sessions to review food diaries, answered questions, and weighed clients three times a week.

Currently pursuing a Bachelor of Science in Healthcare Management. Expected to complete the program in January 2026.

Currently pursuing studies in Psychology at Penn State Lehigh Valley.

Completed a 10-month program and graduated with a Medical Billing and Coding Certificate.

Studied Nursing at Community College of Allegany.

Studied Liberal Arts at Lehigh Carbon Community College.

Attended Lycoming College.