JB
Open to opportunities

Jennifer Brown

@jenniferbrown1

Experienced healthcare professional with strong customer service and sales skills.

United States

What I'm looking for

I am looking for a role that challenges me and offers growth opportunities.

I am a dedicated healthcare professional with over twelve years of experience in various facets of the industry. My journey has equipped me with a diverse skill set, particularly in customer service and patient care. I thrive in dynamic environments where I can leverage my expertise to enhance patient experiences and contribute to team success.

Throughout my career, I have received multiple accolades for my exceptional customer service and sales performance. Notably, I have been recognized with silver member awards in my previous roles, showcasing my commitment to excellence. My current position as a Patient Service Coordinator/Medical Assistant at UPMC Hillman Cancer Center allows me to combine my medical knowledge with my passion for helping others, ensuring that patients receive the best care possible.

I am actively seeking new challenges that will further my education and career. I am particularly interested in roles that offer opportunities for growth and the chance to make a meaningful impact in the healthcare sector.

Experience

Work history, roles, and key accomplishments

UC
Current

Patient Service Coordinator/Medical Assistant

UPMC Hillman Cancer Center

Mar 2023 - Present (2 years 3 months)

As a Patient Service Coordinator/Medical Assistant, I room patients, obtain vitals, and document all procedures in Aria, specializing in oncology and hematology. I also assist with patient treatments, stock medical carts, and maintain exam rooms.

SA

Scheduling Coordinator

St. Luke’s Neurology Associates

Mar 2021 - Present (4 years 3 months)

Coordinated scheduling for the Neurology call center, managing provider schedules and assisting with smart scheduling concerns. Developed training methods for new hire Patient Service Representatives and assisted in training Medical Receptionists.

AH

Hospice Certified Nursing Assistant

Ascend Hospice

Nov 2019 - Present (5 years 7 months)

Performed Certified Nursing Assistant duties for hospice patients in facilities and homes, providing care and support to patients and families. Reported patient changes to RN case managers and offered end-of-life support.

LN

Scheduling Coordinator

Lehigh Valley Health Network

May 2019 - Present (6 years 1 month)

Assisted patients with scheduling, changing, and canceling appointments for primary care physicians via inbound calls. Managed medication refills, provider referrals, insurance referrals, and prior authorizations using Epic and Navanet.

UH

Patient Care Technician

UPMC Passavant Hospital

Jun 2017 - Present (8 years)

Assisted patients on a Neurosurgery Unit before and after surgery, performing various tasks based on individual patient needs. Worked under the supervision of nurses and doctors to provide comprehensive patient care.

UP

Certified Nursing Assistant/Restorative Nursing Assistant

UPMC Cranberry Place

Mar 2016 - Present (9 years 3 months)

Worked as a Certified Nursing Assistant and Restorative Nursing Assistant on a total rehab unit in a long-term care facility. Provided daily care including feeding, bathing, changing, vitals, and nourishment for 12-15 residents.

CH

Certified Nursing Assistant

Cedarbrook Nursing Homes

Mar 2012 - Present (13 years 3 months)

Provided daily care as a Certified Nursing Assistant in a long-term care facility, assisting residents with feeding, bathing, changing, and vitals. Responsible for the well-being of 12-15 residents and reported any changes to the nurse.

BW

Sales/Customer Service

Bath and Body Works

Oct 2011 - Present (13 years 8 months)

Engaged in sales on the floor, assisting customers with purchases and upselling at checkout. Managed stocking shelves and performing floor sets as needed to maintain store appearance and product availability.

Education

Degrees, certifications, and relevant coursework

University of Phoenix logoUP

University of Phoenix

BS, Healthcare Management

Currently pursuing a Bachelor of Science in Healthcare Management. Expected to complete the program in January 2026.

Penn State Lehigh Valley logoPV

Penn State Lehigh Valley

Unknown, Psychology

Currently pursuing studies in Psychology at Penn State Lehigh Valley.

UN

Unknown

Certificate, Medical Billing and Coding

Completed a 10-month program and graduated with a Medical Billing and Coding Certificate.

CA

Community College of Allegany

Unknown, Nursing

Studied Nursing at Community College of Allegany.

Lehigh Carbon Community College logoLC

Lehigh Carbon Community College

Unknown, Liberal Arts

Studied Liberal Arts at Lehigh Carbon Community College.

Lycoming College logoLC

Lycoming College

Unknown, Unknown

Attended Lycoming College.

Tech stack

Software and tools used professionally

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Jennifer Brown - Patient Service Coordinator/Medical Assistant - UPMC Hillman Cancer Center | Himalayas