Jennifer Brown
@jenniferbrown1
Experienced healthcare professional with strong customer service and sales skills.
What I'm looking for
I am a dedicated healthcare professional with over twelve years of experience in various facets of the industry. My journey has equipped me with a diverse skill set, particularly in customer service and patient care. I thrive in dynamic environments where I can leverage my expertise to enhance patient experiences and contribute to team success.
Throughout my career, I have received multiple accolades for my exceptional customer service and sales performance. Notably, I have been recognized with silver member awards in my previous roles, showcasing my commitment to excellence. My current position as a Patient Service Coordinator/Medical Assistant at UPMC Hillman Cancer Center allows me to combine my medical knowledge with my passion for helping others, ensuring that patients receive the best care possible.
I am actively seeking new challenges that will further my education and career. I am particularly interested in roles that offer opportunities for growth and the chance to make a meaningful impact in the healthcare sector.
Experience
Work history, roles, and key accomplishments
Patient Service Coordinator/Medical Assistant
UPMC Hillman Cancer Center
Mar 2023 - Present (2 years 3 months)
As a Patient Service Coordinator/Medical Assistant, I room patients, obtain vitals, and document all procedures in Aria, specializing in oncology and hematology. I also assist with patient treatments, stock medical carts, and maintain exam rooms.
Senior Patient Care Tech
UPMC Mercy Hospital
Feb 2023 - Present (2 years 4 months)
Worked on a same-day surgery unit, primarily assisting patients through pre-op to post-op for eye-related surgeries. Performed vital sign acquisition, EKGs, COVID testing, pregnancy testing, IVs, and labs.
Scheduling Coordinator
St. Luke’s Neurology Associates
Mar 2021 - Present (4 years 3 months)
Coordinated scheduling for the Neurology call center, managing provider schedules and assisting with smart scheduling concerns. Developed training methods for new hire Patient Service Representatives and assisted in training Medical Receptionists.
Hospice Certified Nursing Assistant
Ascend Hospice
Nov 2019 - Present (5 years 7 months)
Performed Certified Nursing Assistant duties for hospice patients in facilities and homes, providing care and support to patients and families. Reported patient changes to RN case managers and offered end-of-life support.
Scheduling Coordinator
Lehigh Valley Health Network
May 2019 - Present (6 years 1 month)
Assisted patients with scheduling, changing, and canceling appointments for primary care physicians via inbound calls. Managed medication refills, provider referrals, insurance referrals, and prior authorizations using Epic and Navanet.
Health Unit Coordinator
UPMC Passavant Hospital
Jan 2018 - Present (7 years 5 months)
Performed unit secretarial duties on a Neurosurgery med-surge unit, including admitting, transferring, and discharging patients. Assisted nurses and doctors with various needs and utilized multiple computer systems.
Patient Care Technician
UPMC Passavant Hospital
Jun 2017 - Present (8 years)
Assisted patients on a Neurosurgery Unit before and after surgery, performing various tasks based on individual patient needs. Worked under the supervision of nurses and doctors to provide comprehensive patient care.
Certified Nursing Assistant/Restorative Nursing Assistant
UPMC Cranberry Place
Mar 2016 - Present (9 years 3 months)
Worked as a Certified Nursing Assistant and Restorative Nursing Assistant on a total rehab unit in a long-term care facility. Provided daily care including feeding, bathing, changing, vitals, and nourishment for 12-15 residents.
Certified Nursing Assistant
Cedarbrook Nursing Homes
Mar 2012 - Present (13 years 3 months)
Provided daily care as a Certified Nursing Assistant in a long-term care facility, assisting residents with feeding, bathing, changing, and vitals. Responsible for the well-being of 12-15 residents and reported any changes to the nurse.
Sales/Customer Service
Bath and Body Works
Oct 2011 - Present (13 years 8 months)
Engaged in sales on the floor, assisting customers with purchases and upselling at checkout. Managed stocking shelves and performing floor sets as needed to maintain store appearance and product availability.
Ecommerce Reservation Agent
Travel Impressions
Feb 2008 - Present (17 years 4 months)
Provided outstanding customer service as an Ecommerce Reservation Agent, booking vacation packages for travel agents and direct consumers. Navigated multiple computer systems and followed a six-step process for each call, with monthly evaluations.
Rep 1
Best Buy
Oct 2007 - Present (17 years 8 months)
Assisted customers with purchases and sold service and protection plans for products. Operated the customer service desk, worked on the sales floor, and assisted with store setup.
Weight Loss Counselor
LA Weight Loss
Mar 2007 - Present (18 years 3 months)
Conducted medical history evaluations and set up accurate weight loss plans for clients. Held counseling sessions to review food diaries, answered questions, and weighed clients three times a week.
Education
Degrees, certifications, and relevant coursework
University of Phoenix
BS, Healthcare Management
Currently pursuing a Bachelor of Science in Healthcare Management. Expected to complete the program in January 2026.
Penn State Lehigh Valley
Unknown, Psychology
Currently pursuing studies in Psychology at Penn State Lehigh Valley.
Unknown
Certificate, Medical Billing and Coding
Completed a 10-month program and graduated with a Medical Billing and Coding Certificate.
Community College of Allegany
Unknown, Nursing
Studied Nursing at Community College of Allegany.
Lehigh Carbon Community College
Unknown, Liberal Arts
Studied Liberal Arts at Lehigh Carbon Community College.
Lycoming College
Unknown, Unknown
Attended Lycoming College.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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