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Micaela Morgan

@micaelamorgan

Registered Medical Assistant with 20+ years of clinical and administrative support.

United States
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What I'm looking for

I’m looking for a remote position that uses my strong clinical and administrative skill set. I want to support patients with resources, coordinate care, and help them navigate the health care system—using my communication, efficiency, and teamwork.

I am a registered medical assistant with over 20 years of clinic al and administrative experience. I enjoy working with patients by providing resources and helping them navigate the health care system, and I bring strong communication and customer service skills to every interaction.

Since October 2022, I have worked as a Clinical Support Coordinator in charge of the Diagnostic Mammography modality. I assist the radiologist and mammography technicians by obtaining correct imaging orders and pertinent clinical information, manage the mammography schedule, and oversee the process of obtaining and validating prior images for patients.

I am proficient in using digital image management software (PACS) and several EMR’s (EPIC, ONCOR). I coordinate care with ultrasound teams when necessary, work with our breast biopsy coordinator, and foster working relationships with clinic staff, outside providers, and hospital systems to support follow-up patient care.

Earlier in my career, I served in clinical lead and coordinator roles, including opening and setting up corporate health clinics and creating administrative processes for pre-certifications, prior authorizations, patient coordination, and referrals. I also lead with flexibility, resourcefulness, and teamwork—encouraging and empowering people while welcoming challenges as opportunities.

Experience

Work history, roles, and key accomplishments

TR
Current

Clinical Support Coordinator

TRA/DINW Radiology

Oct 2022 - Present (3 years 8 months)

Managed the Diagnostic Mammography schedule and supported radiologists and mammography technicians by obtaining correct imaging orders and relevant clinical information. Coordinated prior-image validation in PACS, assisted the breast biopsy coordinator, and supported care coordination with ultrasound and other hospital systems using EMRs including EPIC and Oncor.

MG

Medical Assistant - Urgent Care

Memorial Hermann Medical Group

May 2015 - Dec 2017 (2 years 7 months)

Provided clinical and administrative medical assistant support in Internal Medicine/Urgent Care, assisting physicians with exams and in-office procedures including wound care, incision and drainage, and joint injections. Managed scheduling, insurance verification, pre-certifications/prior authorizations, specialist referrals, and inpatient admission coordination while supporting meaningful-use qua

AH

Clinical Associate Medical Assistant

Advocate Health

Mar 2011 - Sep 2013 (2 years 6 months)

Supported Internal Medicine by assisting with GYN and pediatric exams and performing in-office procedures such as endometrial biopsies and orthopedic splinting. Completed ECG, Holter monitoring, spirometry, phlebotomy, and specimen processing while coordinating patient drug assistance programs, pre-certifications, and specialist referrals using EMR systems such as Allscripts Clinicare.

SC

Community Care Plan Coordinator

Southern Piedmont Community Care

Mar 2011 - Jun 2011 (3 months)

Coordinated care plan operations by managing staff time and labor, implementing staff training, and analyzing/workflow improvement processes. Built relationships between physicians and clinical partners for indigent patients and maintained budget/reporting for patient performance measures in coordination with social services.

CC

Clinical Coordinator - Medical Assistant

Cabarrus Community Health Center

Oct 2009 - Mar 2011 (1 year 5 months)

Served as a liaison between front and back office by creating/maintaining physician and clinical staff schedules and supporting medical director-led process improvements. Fostered vendor relationships and implemented new clinic programs (including mental health, diabetes education, and pharmacy services) while supporting EMR training and clinical process improvement (eClinicalWorks).

SP

Medical Assistant

Springfield Family Physicians

Jun 2007 - Sep 2009 (2 years 3 months)

Provided clinical support for GYN and pediatric exams and assisted with in-office procedures including circumcisions, colposcopies, endometrial biopsies, and orthopedic casting. Performed ECG, stress testing, Holter monitoring, spirometry, phlebotomy, and specimen processing while coordinating drug assistance programs, pre-certifications, radiology/outpatient scheduling, and referrals using EMR (e

EH

Medical Assistant - Family Practice

Elkhart General Hospital

Feb 2000 - May 2007 (7 years 3 months)

Supported family practice by assisting with patient care, including GYN and pediatric exams, and performing in-office tasks such as ECG, stress testing, iontophoresis, injections, and immunization administration. Coordinated drug assistance, insurance referrals, pre-certifications, and radiology/outpatient scheduling; also managed back-office staff training, supply ordering/inventory, and served a

SH

Medical Assistant (Internal Medicine)

Scripps Health

Jul 1996 - Jul 1999 (3 years)

Coordinated patient care and assisted with medical procedures including GYN/pediatric support and vital signs documentation. Performed ECG, spirometry, injections, and immunizations while managing the VFC immunization program and coordinating specialist referrals and medical reception tasks.

Education

Degrees, certifications, and relevant coursework

NI

Nevada Career Institute

Surgical Tech Diploma, Surgical Technology

1996 - 1997

Completed a Surgical Tech program, earning a Surgical Tech diploma. Became CPR certified and is noted as awaiting AMT recertification testing.

GS

Granite Hills High School

General Education Diploma

1989 - 1991

Completed general education and earned a General Education Diploma.

Tech stack

Software and tools used professionally

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