Open to opportunities

Jennifer Funez

@jenniferfunez

Message

Detail-oriented healthcare professional with 7 years of experience.

United States

Message

What I'm looking for

I am looking for a remote role that values strong organizational skills and patient care.

I am a dedicated healthcare professional with over seven years of experience in medical administrative support and patient care. My journey in healthcare began with a focus on customer service, where I developed strong communication skills and a compassionate approach to patient interactions. I have honed my expertise in appointment scheduling, EMR systems like Epic, and ensuring compliance with HIPAA regulations.

Currently, I serve as a Medical Practice Tech at OhioHealth, where I manage high volumes of patient calls and coordinate appointments to ensure seamless care delivery. My previous roles have equipped me with a comprehensive understanding of patient support, insurance verification, and administrative tasks, allowing me to contribute effectively to any healthcare team. I am now seeking a remote scheduling or administrative support position where I can leverage my organizational skills and commitment to patient care.

Experience

Work history, roles, and key accomplishments

Current

Medical Practice Tech

Current

OhioHealth

Jul 2024 - Present (1 year)

Served as the primary point of contact for patients via phone, managing high volumes of incoming and outgoing calls. Scheduled and coordinated patient appointments, procedures, and follow-up visits.

Scheduling Administrative Support

Patient Support Assistant

OhioHealth

Nov 2022 - Present (2 years 8 months)

Supported direct and indirect patient care under licensed clinicians. Assisted with patient mobility, comfort, and care documentation.

Patient Care Documentation Patient Comfort

Patient Service Representative

OhioHealth

Apr 2021 - Present (4 years 3 months)

Scheduled appointments and managed patient registrations. Delivered high-level customer service and resolved patient inquiries.

Appointment Management Customer Service Care Coordination

Patient Service Associate

OSU Physicians Inc.

Feb 2020 - Present (5 years 5 months)

Answered phones, directed calls, and greeted patients. Scheduled appointments and maintained medical records (paper/EMR).

Scheduling Patient Check In Check Out Payment Processing EMR

Personal Care Assistant

Heinzerling Community

Dec 2018 - Present (6 years 7 months)

Provided care to residents with severe developmental disabilities. Assisted with daily activities, hygiene, and documentation.

Patient Care Hygiene Assistance Documentation

Customer Service Representative

GCG

Jul 2018 - Present (7 years)

Handled customer inquiries and processed account adjustments. Prepared service reports and recommended solutions.

Customer Service Account Adjustments Problem Solving

Crew Member

Walgreens

May 2017 - Present (8 years 2 months)

Delivered excellent customer service in a fast-paced retail setting. Maintained store cleanliness and organized merchandise.

Customer Service Merchandise Team Collaboration

Crew Member

McDonald's

Jul 2016 - Present (9 years)

Operated POS system, processed food orders, and maintained cleanliness. Provided fast and friendly service to customers.

Order Processing Customer Service

Education

Degrees, certifications, and relevant coursework

South-Western Career Academy

High School Diploma, Health Information Management

Completed high school education with a specialized focus on Health Information Management, gaining foundational knowledge in healthcare data and administrative practices.