Jennifer Funez
@jenniferfunez
Detail-oriented healthcare professional with 7 years of experience.
What I'm looking for
I am a dedicated healthcare professional with over seven years of experience in medical administrative support and patient care. My journey in healthcare began with a focus on customer service, where I developed strong communication skills and a compassionate approach to patient interactions. I have honed my expertise in appointment scheduling, EMR systems like Epic, and ensuring compliance with HIPAA regulations.
Currently, I serve as a Medical Practice Tech at OhioHealth, where I manage high volumes of patient calls and coordinate appointments to ensure seamless care delivery. My previous roles have equipped me with a comprehensive understanding of patient support, insurance verification, and administrative tasks, allowing me to contribute effectively to any healthcare team. I am now seeking a remote scheduling or administrative support position where I can leverage my organizational skills and commitment to patient care.
Experience
Work history, roles, and key accomplishments
Medical Practice Tech
OhioHealth
Jul 2024 - Present (1 year)
Served as the primary point of contact for patients via phone, managing high volumes of incoming and outgoing calls. Scheduled and coordinated patient appointments, procedures, and follow-up visits.
Patient Support Assistant
OhioHealth
Nov 2022 - Present (2 years 8 months)
Supported direct and indirect patient care under licensed clinicians. Assisted with patient mobility, comfort, and care documentation.
Patient Service Representative
OhioHealth
Apr 2021 - Present (4 years 3 months)
Scheduled appointments and managed patient registrations. Delivered high-level customer service and resolved patient inquiries.
Patient Service Associate
OSU Physicians Inc.
Feb 2020 - Present (5 years 5 months)
Answered phones, directed calls, and greeted patients. Scheduled appointments and maintained medical records (paper/EMR).
Personal Care Assistant
Heinzerling Community
Dec 2018 - Present (6 years 7 months)
Provided care to residents with severe developmental disabilities. Assisted with daily activities, hygiene, and documentation.
Customer Service Representative
GCG
Jul 2018 - Present (7 years)
Handled customer inquiries and processed account adjustments. Prepared service reports and recommended solutions.
Crew Member
Walgreens
May 2017 - Present (8 years 2 months)
Delivered excellent customer service in a fast-paced retail setting. Maintained store cleanliness and organized merchandise.
Crew Member
McDonald's
Jul 2016 - Present (9 years)
Operated POS system, processed food orders, and maintained cleanliness. Provided fast and friendly service to customers.
Education
Degrees, certifications, and relevant coursework
South-Western Career Academy
High School Diploma, Health Information Management
Completed high school education with a specialized focus on Health Information Management, gaining foundational knowledge in healthcare data and administrative practices.
Availability
Location
Authorized to work in
Job categories
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