Open to opportunities

Jennifer Cunningham

@jennifercunningham

Message

Remote healthcare data entry and customer service professional focused on HIPAA-compliant accuracy.

United States

Message

What I'm looking for

I’m looking for a remote role where I can use HIPAA-compliant data entry, appointment coordination, and high-volume customer communication to deliver accurate results, protect confidentiality, and grow within operations.

I’m a reliable, detail-focused remote professional with 2+ years of experience in healthcare data entry and administrative support. I’m known for managing confidential information, navigating complex systems, and delivering accurate, timely results in high-volume settings.

In remote customer service roles, I handle high-volume inbound and outbound calls while connecting customers with licensed specialists. I accurately input customer information and eligibility details into internal systems, maintain empathetic communication for escalated callers, and meet performance goals for call volume and quality assurance.

My healthcare experience includes entering patient referral and appointment data into HSRM for veterans, coordinating with providers and veterans to verify information, and ensuring timely updates. Throughout, I maintain strict HIPAA compliance while handling confidential medical records.

Before transitioning fully into data-focused roles, I built strong clinical documentation habits as a Certified Nursing Assistant across patient and home health settings. That background strengthens how I approach privacy, documentation accuracy, and fast, dependable administrative support under pressure.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Transfer Agent

Current

Pitch Perfect Solutions

Jun 2025 - Present (1 year 1 month)

Handled high-volume inbound and outbound scripted calls to connect customers with licensed Medicare specialists while maintaining a professional, empathetic tone. Entered customer eligibility details into internal systems and followed Medicare communication standards to meet quality and transfer performance goals.

HIPAA compliance Customer Transfer Coordination Quality Assurance Escalation Handling Customer Service

Fundraising Communicator

Infocision

Apr 2025 - May 2025 (1 month)

Collected donor information and processed campaign donations in internal systems while managing both outbound and inbound scripted calls. Ensured accurate donor data entry and maintained a high level of professionalism during escalated interactions.

Fundraising Support Donor Data Processing Outbound Calling Escalation Handling Payment Donation Data Capture

Healthcare Data Entry Specialist

TDB Communications, Inc.

Jan 2023 - Oct 2024 (1 year 9 months)

Entered patient referral and appointment data for veterans into HSRM with strict HIPAA compliance. Coordinated with providers and veterans to verify information, update records timely, and maintain accuracy in high-volume workflows.

HIPAA compliance Patient Referrals Appointment Scheduling HSRM Data Entry Provider coordination Data Verification High Volume Data Entry Attention To Detail

Seasonal Administrative Support

Williams-Sonoma

Sep 2022 - Nov 2022 (2 months)

Entered customer orders, shipping information, and returns into internal systems during seasonal demand. Maintained data consistency and resolved issues quickly while handling escalated contacts in a professional manner.

Order Entry Returns Processing CRM Data Management Customer Service Escalation Handling Microsoft Office Time Management

Certified Nursing Assistant

Various Arkansas Locations

Jan 2003 - Aug 2022 (19 years 7 months)

Provided patient support in clinical and home health settings while accurately documenting care provided. Maintained compliance with patient privacy protocols and used basic medical documentation tools to support continuity of care.

Patient Care Support Clinical Home Health Assistance Clinical Documentation Privacy Protocol Compliance Medical Documentation Confidentiality Time Management Patient Support