Open to opportunities

Maria Sanchez

@mariasanchez1

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Results-driven office supervisor with experience in customer service and operations management.

United States

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What I'm looking for

Seeking a challenging role that leverages my operations management and customer service skills to drive business growth and improve efficiency.

As a seasoned office supervisor with a strong background in customer service and operations management, I have honed my skills in overseeing daily operations, managing teams, and ensuring accurate completion of transactional and accessorial billings. With a proven track record of success in coordinating month-end efforts, generating reports, and maintaining payroll records, I am confident in my ability to drive results and improve efficiency.

Throughout my career, I have demonstrated my expertise in managing multiple tasks, prioritizing deadlines, and providing professional and consistent communication and assistance. My experience in training new office supervisors, assisting in developing vacation and work schedules, and ensuring adherence to security policies has equipped me with the skills necessary to excel in fast-paced environments.

With a strong foundation in Microsoft Office, Google Docs, and various other software systems, I am well-equipped to navigate complex systems and provide data-driven insights to drive business growth. My proficiency in Spanish and experience working with diverse customer profiles have allowed me to effectively communicate and resolve disputes, securing timely payments and improving customer satisfaction.

Experience

Work history, roles, and key accomplishments

Current

Office Supervisor

Current

NFI Industries

Sep 2018 - Present (6 years 9 months)

Oversee daily operations of customer service and janitorial teams, manage billing for multiple customers, and maintain payroll records. Responsible for training new supervisors and ensuring high levels of customer satisfaction.

Customer Service Billing Management Payroll Processing Coupa Employee Engagement Training Vendor Management Financial Reporting

Plant Coordinator/HR Assistant

Berry Global

Dec 2017 - Oct 2018 (10 months)

Managed the onboarding process for new hires, conducted interviews, and organized employee engagement activities. Maintained timekeeping records and supervised temporary associates.

Onboarding Interviewing Employee Engagement Background Checks HR Management Event Coordination

Staffing Consultant Supervisor

Spherion Staffing

Jul 2017 - Nov 2017 (4 months)

Communicated with clients regarding staffing needs, trained new recruiters, and managed applicant screening processes. Organized job fairs and ensured compliance with staffing requirements.

Client Communication Recruitment Training Screening Performance Management Reporting Communication

Administrative Assistant

Phillips Pet Food & Supplies

Nov 2014 - Jan 2017 (2 years 2 months)

Extracted and analyzed data for management, created reports using Excel, and communicated with management to resolve warehouse errors. Assisted in developing training manuals.

Data Analysis Excel Communication Training Development Problem Solving Inventory Management Reporting Customer Service

Human Resource Assistant/Recruiter

ARC Maintenance Inc.

Oct 2014 - Nov 2014 (1 month)

Reviewed applications, scheduled interviews, and conducted preliminary interviews. Managed new hire paperwork and organized job fairs.

Recruitment Interviewing Background Checks Scheduling Event Coordination Database Management Communication

Plant Administrator/Shipping & Receiving Supervisor

Millwood Inc.

Jul 2013 - Jul 2014 (1 year)

Supervised shipping and receiving clerks, managed accounts payable transactions, and conducted new hire orientations. Ensured adherence to standard operating procedures.