At Humana, I support care management operations by supervising 13 associates, monitoring quality and MOC compliance, and tracking daily, weekly, and monthly performance metrics.
I analyze grievances, appeals, clinical-platform data, reports, incidents, and opportunities to inform action plans. I also provide guidance, training, and support to help teams meet productivity goals.
Previously, I supported clinical staff, members, and providers at Humana, earning Star Awards in 2017 and 2018 and recognition as a top production performer. My background also includes hotel operations, project coordination, revenue oversight, and computer sales support.
