Open to opportunities

Jenipher Lutta

@jenipherlutta

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Skilled ICT Support professional with expertise in data analytics.

Kenya

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What I'm looking for

I seek a dynamic role that fosters growth, collaboration, and innovation.

I am a dedicated ICT Support professional with a strong background in data analytics and customer service. My experience spans various roles, including my recent position as an ICT Support Attaché at Kenya Power and Lighting Company, where I provided technical support and facilitated user setups. I thrive in environments that require critical thinking and problem-solving skills, ensuring that I contribute effectively to organizational objectives.

Throughout my career, I have developed a robust skill set in performance management and office administration, particularly during my tenure at Kenya Revenue Authority. I excelled in data entry, analysis, and validation, generating insightful reports that aided in performance contracting and appraisals. My commitment to continuous learning is evident through my ongoing professional development, including certifications in AWS Cloud Computing and Data Fundamentals.

Experience

Work history, roles, and key accomplishments

ICT Support Attaché

Kenya Power and Lighting Company - KPLC

Sep 2023 - Nov 2023 (2 months)

Offered customer support by setting up user's personal computers, internet cables, and printers. Provided technical support through maintenance of hardware components and executed system administration tasks.

Customer Support Technical Support System Administration Maintenance Troubleshooting Data Entry

Performance Management Support Officer

Kenya Revenue Authority - KRA

Feb 2021 - Dec 2021 (10 months)

Performed office administration activities including record keeping and management of divisional documents. Managed employee performance and provided customer support regarding performance management and ERP systems like SAP.

Office Management Record keeping Data Entry Data Analysis Performance Management Customer Support ERP Systems SAP

Performance Management Intern

Kenya Revenue Authority - KRA

Jan 2020 - Dec 2020 (11 months)

Performed office administration activities such as record keeping and management of divisional documents. Managed employee performance and provided customer support regarding performance management and ERP systems.

Office Management Record keeping Data Entry Data Analysis Performance Management Customer Support ERP Systems Document Management

Education

Degrees, certifications, and relevant coursework

St Paul’s University

Degree, Business Information Technology

Pursued a comprehensive curriculum in Business Information Technology, gaining expertise in the intersection of business and technology. Developed strong analytical and problem-solving skills relevant to IT solutions in a business context.

St Paul’s University

Diploma, Business Information Technology

Completed a Diploma in Business Information Technology, building foundational knowledge in IT systems and business applications. Acquired practical skills in data management, system analysis, and technology integration.