Open to opportunities

BEATRICE KILONZO

@beatricekilonzo

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ICT and Data Management professional skilled in technical support, data analysis, and operations.

Kenya

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What I'm looking for

I seek a role combining technical IT support and data management in a collaborative environment where I can improve processes, ensure data integrity, and support operational growth.

I am an ICT and Data Management professional with hands-on experience in OS installation, hardware troubleshooting, secure data handling, database management, and Excel-based analysis. I have supported operations across sales, warehouse, QA, research, and microfinance roles, delivering accurate data collection, reporting, and technical support.

I combine technical troubleshooting with strong communication and organizational skills, having led research projects, improved inventory and reporting processes, and consistently met sales and operational targets. I am results-driven, detail-oriented, and committed to secure, reliable data practices that support business decisions.

Experience

Work history, roles, and key accomplishments

Current

ICT Sales Intern

Current

Close The Gap Kenya

May 2025 - Present (4 months)

Promoted and sold ICT products and services, provided technical demos and guidance, and maintained client relationships to drive repeat business and capture market opportunities.

Sales Product Demos Client Relationship Management Market Research Technical Support CRM

Operations Intern

Close The Gap Circular Economy Hub

Dec 2024 - Apr 2025 (4 months)

Assisted in warehouse inventory management and IT equipment troubleshooting, documented technical processes, and prepared inventory reports to improve warehouse operations and system use.

Inventory Management Warehouse Management Systems IT Support Documentation Reporting Auditing

Quality Assurance Officer

Selistar Management Services

Nov 2024 - Nov 2024 (0 months)

Collected and validated household survey data with 100% accuracy, provided daily progress reports, and used ESR MIS tools to ensure reliable data collection and workflow.

Quality Assurance Data Collection Reporting Data Validation

Executive Administrative Assistant

Rafiki Mpya Limited Microfinance

Apr 2023 - Apr 2024 (1 year)

Coordinated meetings and audits, performed data entry and analysis to support decision-making, managed confidential information and petty cash, and improved internal communication.

Administrative Support Data Entry Audit Support Meeting Coordination Confidentiality Petty Cash Reporting

Research Assistant

Technical University of Mombasa

Jan 2023 - Mar 2023 (2 months)

Conducted data collection and cleaning via Kobo Toolbox and analyzed data with SPSS to produce reports on supply chain management in mining, informing academic findings.

Research SPSS Data Cleaning Report Writing Data Analysis Field Data Collection

Student Attachee

Kenya Revenue Authority

Jan 2022 - Mar 2022 (2 months)

Assisted with tax assessment and computation, used Jaspersoft and Insight for data analysis, and supported document management to improve tax reporting accuracy.

Data Analysis Document Management Reporting Compliance

Sales Associate

Simplifine Africa

Nov 2024 - Present (10 months)

Worked as a brand ambassador delivering customer service, visual merchandising, and upselling that consistently met targets and contributed to a 20% team performance improvement.

Retail Sales Customer Service Upselling Visual Merchandising Team Collaboration POS

Data Clerk

Sote Hub

Sep 2024 - Present (1 year)

Managed accurate data entry and verification, maintained regular backups, and produced reports to ensure database integrity and timely access to operational insights.

Data Entry Data Verification Backup Procedures Report Writing Data Integrity MS Excel

Education

Degrees, certifications, and relevant coursework

Technical University of Mombasa

Bachelor of Science, Mathematics and Computer Science (Statistics)

2018 - 2022

Grade: Second Class Honors Upper Division

Activities and societies: Final year research project on prevalence of depression among university students; presented at TUM multidisciplinary conference 2023 and published in Journal of the Kenya National Commission for UNESCO (Dec 29, 2024).

Completed a Bachelor of Science in Mathematics and Computer Science (Statistics option) with Second Class Honors Upper Division; final graduation dated 20/07/2023.