Open to opportunities

Ronald Ngala

@ronaldngala

Message

Reliable ICT support professional with strong problem-solving skills.

Kenya

Message

What I'm looking for

I am looking for a dynamic work environment that values commitment and offers opportunities for professional growth.

I am a dedicated ICT support professional with a degree in Business Information and Technology from Kenya Methodist University. My career has been marked by a commitment to excellence and a passion for technology. I have gained valuable experience in various roles, including my current position at the Kenya African Democratic Union, where I provide essential IT support and ensure smooth operations within the Information Technology Department.

Throughout my career, I have developed a diverse skill set that includes troubleshooting, system administration, and IT equipment installation. My temporary role as a Data Entry Clerk at Nakayima Haulers further honed my attention to detail and organizational skills. I am always eager to take on new challenges and contribute to projects that enhance efficiency and drive success.

Experience

Work history, roles, and key accomplishments

Current

ICT Support

Current

Kenya African Democratic Union

Feb 2021 - Present (4 years 5 months)

Provided comprehensive ICT support, ensuring the smooth operation of information technology systems within the department. Responsible for troubleshooting, maintaining, and configuring IT equipment to support organizational objectives.

Troubleshooting IT Support System Administration Data Backup File Management

Data Entry Clerk

Nakayima Haulers

Feb 2024 - Present (1 year 5 months)

Managed and organized data entry tasks, ensuring accuracy and efficiency in record keeping. Responsible for maintaining store records and assisting with inventory management.

Data Entry File Management Data Backup Microsoft Excel Record keeping Inventory Management Office Tools Administrative Support Document Processing

ICT Support

Kenya Revenue Authority

May 2017 - Present (8 years 2 months)

Offered ICT support services, addressing technical issues and assisting users with IT-related concerns. Contributed to the maintenance and functionality of the information technology infrastructure.

IT Support Troubleshooting Maintenance Technical assistance User Support

ICT Support

Kenya Ports Authority

Oct 2013 - Present (11 years 9 months)

Provided essential ICT support, assisting with the installation and configuration of IT equipment. Helped maintain the department's information technology systems.

IT Support Technical Support Installation

Education

Degrees, certifications, and relevant coursework

Kenya Methodist University

Bachelors Degree in Business Information and Technology, Business Information and Technology

Acquired a comprehensive understanding of business information systems and technology. Developed skills in IT support, system administration, and website maintenance.

KILIFI TOWNSHIP SECONDARY SCHOOL

Kenya Certificate of Secondary Education, General Studies

Completed secondary education, gaining foundational knowledge across various subjects. Prepared for higher education and developed essential academic skills.