Open to opportunities

Charity Thomas

@charitythomas

Data Analyst, Technical Support Specialist, and ICT Officer with a passion for turning complex challenges into simple, impactful solutions.

Kenya

Message

What I'm looking for

I’m seeking a role that blends my skills in data analysis, technical support, and ICT management. I aim to leverage data insights for smarter decisions, ensure smooth IT operations, and optimize ICT systems for efficiency and security. I’m drawn to opportunities that value problem-solving, innovation, and collaboration while driving digital transformation.

I help businesses and individuals make smarter decisions through data-driven insights, ensure seamless IT operations, and provide reliable technical support that keeps systems running smoothly.

With a strong background in data analysis, IT support, and ICT management, I bring a unique blend of analytical thinking, problem-solving, and hands-on technical expertise. Whether it’s analyzing trends, troubleshooting systems, or managing IT infrastructure, my goal is to deliver efficient, user-friendly, and innovative solutions that drive results.

Let’s work together to keep your technology reliable and your data meaningful.

Experience

Work history, roles, and key accomplishments

IT/Data Analyst

SeasPark Consultancy Agency

Jan 2024 - Jul 2025 (1 year 6 months)

Assisted in collecting, cleaning, and analyzing large datasets to support retail and finance projects. Performed exploratory analysis and statistical tests to extract insights. Designed dashboards and reports in SAP Analytics Cloud and BusinessObjects, tracked KPIs, and trained end-users while providing technical support for effective tool adoption.

Business Intelligence Data Analysis Data Visualization Reporting Technical Tools Analytical Tools Communication Skills Support Problem Solving Critical Thinking

PDTP Intern

ICT Authority

Dec 2022 - Dec 2023 (1 year)

Contributed to digital literacy, cybersecurity, and e-waste initiatives by managing data entry, analysis, and reporting. Documented and tested devices, supported audits, and improved SOPs. Assisted in ICT training, stakeholder workshops, and policy discussions while gaining project management and technical support experience.

Data Analysis IT Support Technical Support Project Management Communication Collaboration Problem Solving Data Input Accuracy

ICT Intern

Pinnacle Systems Ltd

Jun 2022 - Nov 2022 (5 months)

Managed fleet performance data, driver behavior, and route optimization to boost efficiency. Designed internal tools, including an online job card system, to automate reporting and improve data access. Supported vehicle tracking system enhancements and developed visualizations for performance monitoring and decision-making.