Kaylee Silva
@kayleesilva
Dedicated and detail-oriented professional
What I'm looking for
I am a dedicated and detail-oriented professional with a strong passion for delivering top-notch customer service. With experience in billing, sales, and customer care, I possess excellent multitasking skills and strong communication abilities. I am reliable, friendly, and always ready to tackle new challenges.
Throughout my career, I have demonstrated my ability to manage and organize medical records, respond to customer inquiries, and provide exceptional client service. I am proficient in using electronic medical record systems and have a strong understanding of patient privacy and confidentiality.
I am a quick learner, and my experience in various industries has taught me the importance of adaptability, teamwork, and effective communication. I am excited to bring my skills and experience to a new role and contribute to a team that values customer satisfaction and excellence.
Experience
Work history, roles, and key accomplishments
Surgical Biller
Inspira Health Network
Jun 2022 - Present (2 years 11 months)
Managed and organized medical records, retrieved needed medical records, and maintained an accurate and up-to-date record of all patient medical information.
Office Clerk
Inspira Health Network
Sep 2022 - Jun 2022 (-1 years 9 months)
Processed membership sign ups and cancellations, greeted members, and demonstrated how to properly use equipment.
Customer Care Representative
South Jersey Gas
Jul 2018 - Jun 2021 (2 years 11 months)
Addressed and responded to all customer inquiries, utilized company systems to complete transactions, and provided overall satisfactory customer service experience.
Call Center Representative
Procom
Feb 2018 - May 2018 (3 months)
Called consumers who had put in product/service requests and answered inbound calls from mailers or TV spots.
Hostess
Winfield's Restaurant
Apr 2017 - Jun 2017 (2 months)
Answered phones, checked voicemail, made reservations, and greeted and seated customers.
Assistant Teacher
Discovery Learning Center
Nov 2016 - Dec 2016 (1 month)
Worked with infants to ages 5 years old, provided a safe and educational classroom setting, and interacted professionally with teachers and parents.
Key Holder/Sales Associate
Zane Western Apparel
Aug 2015 - Nov 2016 (1 year 3 months)
Recovered and replenished the store, executed merchandising directives, and maintained visual merchandising presentations.
Sales Associate
B.iconic
Mar 2016 - Jul 2016 (4 months)
Opened the store, replenished where needed, worked the register, and organized the store by color and price.
Sales Associate
The Loft Outlet
Mar 2015 - Nov 2015 (8 months)
Consistently provided an exceptional client experience, recovered and replenished the store, and maintained a clean and presentable store.
Education
Degrees, certifications, and relevant coursework
Kaylee hasn't added their education
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