Amanda Hammond
@amandahammond
Goal-oriented customer service representative with strong organizational skills.
What I'm looking for
I am a dedicated and goal-oriented professional with extensive experience in customer service and administrative roles. My journey began in hospitality, where I honed my skills in managing front desk operations and ensuring guest satisfaction. Over the years, I transitioned into the medical field, where I became proficient in handling patient registrations, medical records, and insurance verifications.
Currently, I work as a Customer Service Representative at Automated Health Systems, where I efficiently manage multiple phone calls and online inquiries related to health insurance. My ability to learn quickly and adapt to new challenges has allowed me to excel in my role, leading to a promotion in data collection. I pride myself on my professionalism and commitment to providing exceptional service, whether working independently or as part of a team.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Automated Health Systems
Feb 2022 - Present (3 years 5 months)
Answered multiple phone calls and chats per hour, addressing health insurance inquiries and updating personal details in the computer system. Followed state and HIPAA guidelines, and was promoted to data collection after one year.
Medical Receptionist
Bradford Regional Medical Center
Aug 2016 - Jul 2019 (2 years 11 months)
Registered lab patients for various medical procedures including blood work, X-rays, and scans. Managed patient files, answered phones, and typed memos for management.
Front Desk Clerk
Comfort Inn by Choice Hotels
Sep 2007 - Feb 2015 (7 years 5 months)
Managed housekeeping operations, ensuring rooms met Comfort Inn standards and ordering necessary supplies. Handled guest check-ins and check-outs, answered phones, and scheduled appointments.
Education
Degrees, certifications, and relevant coursework
Otto-Eldred Jshs
High School Diploma, General Studies
Completed high school education at Otto-Eldred Jshs. Acquired foundational knowledge and skills across various subjects.
Availability
Location
Authorized to work in
Job categories
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