Open to opportunities

Jeison Acosta Gloria

@jeisonacostagloria

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Organized software engineer with a passion for interpretation and customer service.

Colombia

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What I'm looking for

I am looking for a role that allows me to leverage my technical skills while fostering a collaborative and supportive work environment.

Hello, I am Jeison Acosta, a dedicated software engineer currently pursuing my Bachelor's Degree in Systems Engineering. I pride myself on being organized and adaptable, always striving to take the initiative and listen to others' opinions. My commitment to responsibility and my positive attitude enable me to thrive in diverse environments.

Throughout my career, I have gained valuable experience as an interpreter and translator, providing real-time video and over-the-phone interpretation services in medical and general contexts. My role at Voycee has allowed me to assist both English and Spanish speakers, ensuring they navigate healthcare and customer service processes smoothly. Additionally, my experience in customer service roles has honed my communication skills, allowing me to exceed sales targets and maintain high customer satisfaction.

I am eager to continue learning and growing in my field, aiming to accomplish my goals while contributing positively to any team I join.

Experience

Work history, roles, and key accomplishments

Current

Interpreter / Translator

Current

Voycee

Jun 2024 - Present (1 year)

Provided real-time video and over-the-phone interpretation for medical and general contexts. Assisted English and Spanish speakers in navigating healthcare and customer service processes.

Real Time Interpretation Medical Terminology Customer Service Video Interpretation Over the Phone Interpretation Healthcare Navigation

Sales Representative

Allied Global Group

Aug 2024 - Mar 2025 (7 months)

Assisted customers with hotel reservations and travel planning, ensuring smooth and satisfactory booking experiences. Provided expert recommendations tailored to client preferences, budgets, and destinations.

Customer Service Sales Communication Recommendation Systems

Interpreter

Teleperformance

Jun 2023 - Jun 2024 (1 year)

Delivered professional interpretation services in a fast-paced call center environment. Supported patients and providers by translating medical terms and procedures accurately.

Call Center Operations Customer Support Fast Paced Environment

Customer Service Agent

Sutherland

Mar 2022 - Jan 2023 (10 months)

Delivered high-quality customer support across phone, chat, and email. Assisted customers with account management, troubleshooting, and billing inquiries. Resolved technical issues efficiently while maintaining a positive customer experience.

Customer Support Technical Troubleshooting Account Management Billing Customer Satisfaction Problem Solving

Customer Service Agent

Teleperformance

Mar 2021 - Mar 2022 (1 year)

Supported Microsoft customers with account access, subscriptions, and billing issues. Explained services, subscription plans, and promotions clearly and professionally. Maintained accurate records of customer interactions and solutions provided.

Customer Support Account Management Billing Support Microsoft Products Data Entry Subscriptions

Education

Degrees, certifications, and relevant coursework

Uninorte

Bachelor's Degree in Systems Engineering, Systems Engineering

Currently pursuing a Bachelor's Degree in Systems Engineering, having completed the 8th semester. This program focuses on the design, development, and management of complex systems.

Education Institute Antonia Santos

High School Diploma, General Studies

Grade: Graduated with honors

Graduated with honors in 2020 from Education Institute Antonia Santos. This achievement reflects a strong academic performance and dedication to studies.