Open to opportunities

Anyeluz Ramos

@anyeluzramos

Message

Empathetic medical interpreter with strong customer service skills.

Zimbabwe

Message

What I'm looking for

I seek a role that values empathy and effective communication, offering opportunities for professional growth.

With four years of experience in interpretation and customer service, I excel at connecting with individuals and understanding their unique needs. My commitment to delivering empathetic support transcends cultural barriers, ensuring effective communication in diverse settings.

Currently, I work as an Over-the-Phone Interpreter for Spanish Language Services Associates, where I provide interpretation services for healthcare providers while adhering to HIPAA laws and professional ethics. My previous role as a customer service agent at HAVA Virtual Assistance honed my skills in supporting small business owners, further enhancing my ability to communicate effectively.

My educational background includes a BA in Teaching English as a Second Language from Universidad de Córdoba, complemented by various professional development courses. I am dedicated to lifelong learning and continuously seek opportunities to improve my skills in interpretation and customer service.

Experience

Work history, roles, and key accomplishments

Current

Medical Interpreter

Current

Spanish Language Services Associates

Mar 2023 - Present (2 years 3 months)

Provided over-the-phone interpretation for healthcare providers and other industries, ensuring compliance with HIPAA laws and professional ethics. Facilitated clear communication between English-speaking providers and Spanish-speaking individuals.

Over the Phone Interpretation HIPAA Medical Terminology

Customer Service Agent

HAVA Virtual Assistance

Aug 2022 - Sep 2023 (1 year 1 month)

Delivered over-the-phone customer support to small-business owners regarding filing services and compliance materials. Addressed customer inquiries and provided solutions efficiently.

Customer Service Problem Solving Communication Salesforce Service Cloud Google Workspace

Interpreter

Teleperformance

Dec 2020 - Jun 2022 (1 year 6 months)

Performed confidential over-the-phone interpretation for various industries and healthcare providers, adhering to privacy laws and work ethics. Consistently ranked as a top performer in interpretation services.

Over the Phone Interpretation Privacy Law Communication Problem Solving

Education

Degrees, certifications, and relevant coursework

Universidad de Córdoba

BA in Teaching English As a Second Language, Teaching English As a Second Language

Studied the principles and methodologies of teaching English as a second language. Developed skills in language instruction, curriculum development, and educational assessment.