John Erlens Petit-Homme

I’m an interpreter with a strong background in customer service, bringing linguistic proficiency and interpersonal expertise to bridge language barriers and deliver an exceptional customer experience.

In my role as a freelancer and interpreter, I provided immediate translation while the speaker spoke (often through headphones in conferences or large gatherings) and translation after pauses for smaller groups, meetings, and legal proceedings. I focus on conveying idiomatic expressions, colloquialisms, and cultural nuances accurately, including specialized vocabulary for legal, medical, technical, and business contexts.

I also supported healthcare professionals by communicating with patients with limited English proficiency, acting as a cultural liaison to promote understanding and respect. Earlier, as a customer service representative, I answered incoming calls with minimal wait times, recommended products with clear explanations, and helped customers with appointments, special order requests, and merchandise pick-up—strengthening my ability to combine clarity, responsiveness, and professionalism.