Jehosheba Musa

I am a dedicated professional with proven experience in customer service, client support, and administrative assistance. My expertise lies in managing client relationships, coordinating schedules, and providing technical support. I pride myself on my strong communication, time management, and problem-solving skills, all of which contribute to my commitment to delivering excellent service.

In my recent role as a Client Support Officer at Freemium Technologies Limited, I responded to over 100 client inquiries daily, enhancing customer satisfaction through detailed product information. My experience as a Call Centre Agent at Quark Finance and Blooms Microfinance Ltd further honed my skills in managing high call volumes and resolving customer complaints effectively, achieving significant improvements in customer retention and satisfaction rates.

With a Diploma in Web Development and certifications in IT support, I am continuously seeking to enhance my skills. I am passionate about leveraging my experience to contribute positively to a dynamic team and help organizations achieve their customer service goals.