Jeeva RJ

I am a resourceful and detail-oriented Technical Support Specialist with 1.5 years of hands-on experience in providing efficient IT support and troubleshooting services. My proficiency in using Google Sheets, Google Apps Script, and database management tools has allowed me to streamline operations and automate workflows effectively. I excel at handling support tickets, resolving issues promptly, and ensuring high levels of user satisfaction.

At Rightangle Solutions, I provided Tier 1 and Tier 2 technical support to end users, managing over 50 support tickets per day while maintaining a resolution satisfaction rate above 95%. I developed Google Apps Scripts to automate reporting and workflow tasks, which reduced manual work by 40%. My strong grasp of Linux-based systems and effective communication skills have enabled me to create documentation and knowledge base articles that streamline internal support procedures.