Imad Ur rahman

I’m a Detail-oriented Information Technology graduate working as a Technical Specialist Associate, where I manage customer support requests and resolve operational issues through structured processes. I maintain accurate records and documentation of customer interactions and issue resolutions, ensuring everything stays consistent with company procedures.

I coordinate with internal teams to ensure timely completion of requests, escalating complex cases when needed. I track case progress, follow up on pending issues, and communicate professionally through written channels while maintaining service quality standards.

I bring strong organizational skills and attention to detail, supporting workflow tracking by monitoring task status, updating records, and ensuring timely follow-up. With Google Sheets, Microsoft Excel, and data management experience—and a Cisco Certified Network Associate (CCNA) background—I’m comfortable working independently in remote settings with a strong focus on accuracy, quality assurance, and documentation.