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Priya Hegde

@priyahegde

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Result-driven IT professional committed to optimizing IT operations.

India

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What I'm looking for

I seek a role that fosters growth, encourages innovation, and values collaboration.

I am a result-driven IT professional with a diverse background in IT operations, currently serving as an IT Support Assistant at OnceHub Technologies. My journey began with a strong educational foundation, earning a B.Sc. in PMCs from MES Arts & Science College, where I graduated with a percentage of 75.94%. I am passionate about leveraging my skills to drive innovation and excellence in IT support, ensuring data integrity and providing exceptional user experiences.

Throughout my career, I have gained valuable experience in technical support for both Windows and Mac systems, overseeing IT asset management, and configuring tools like Google Workspace and Jira. My role involves troubleshooting network and application issues, managing IT solutions, and collaborating with vendors to procure hardware and software. I am also certified as a Google IT Support Specialist, which underscores my commitment to continuous learning and professional development in the ever-evolving IT landscape.

Experience

Work history, roles, and key accomplishments

Current

IT Support Assistant

Current

OnceHub Technologies

Nov 2022 - Present (2 years 8 months)

Provide technical support for Windows and MacBook systems, oversee IT asset management, and manage access for tools like Google Workspace and Jira. Troubleshoot network and application-related issues, ensuring minimal downtime and efficient resolutions.

Windows MacOS Google Workspace Jira ServiceNow IT Management Troubleshooting

Backup Administrator

Kyndryl Global

Aug 2021 - Nov 2022 (1 year 3 months)

Managed backup systems using TSM and IDPA tools, monitored and resolved backup-related issues via ServiceNow, and contributed to the SOC2 annual compliance project. Developed effective backup and recovery strategies to minimize data loss.

ServiceNow Backup Compliance Recoveries Monitoring

Computer Operator Intern

The Hulgol Group Village Services

Jan 2020 - Jul 2021 (1 year 6 months)

Acquired fundamental work ethics and honed communication skills while handling the company's accounts and performing computer-related tasks.

Communication Skills Accounting

Education

Degrees, certifications, and relevant coursework

MES Arts & Science College

Bachelor of Science, Information Technology

2016 - 2019

Grade: 75.94%

Completed a Bachelor of Science degree with a focus on PMCs, achieving a percentage of 75.94%. Developed skills in technical support for Windows and MacBook systems, ensuring smooth hardware and software performance for end users.

Shree Marikamba PU College

Pre University Certificate, Pre University

2014 - 2016

Grade: 77.17%

Completed Pre University education with a focus on PCMB, achieving a percentage of 77.17%. Gained foundational knowledge in science and mathematics, preparing for further studies in IT.

Avemaria High School

SSLC, Secondary Education

2014 - 2014

Grade: 90.72%

Completed SSLC with a percentage of 90.72%. Acquired fundamental skills and knowledge in various subjects, laying the groundwork for future academic pursuits.