Open to opportunities

Jean St Pierre

@jeanstpierre69

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Multilingual business leader with extensive executive operations experience.

Costa Rica

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What I'm looking for

I am looking for a leadership role where I can drive growth and enhance customer satisfaction.

I am a multilingual business leader with over 30 years of experience in executive operations, team leadership, and customer service across Canada and Costa Rica. My career has been marked by a proven record of growing multiple companies from startup to multi-million-dollar success. I pride myself on being adaptable, client-focused, and skilled in cross-cultural communication, with recent experience in international customer support.

Throughout my career, I have held key leadership positions, including President and CEO of Eclipse Technologies Inc., where I led the R&D and market launch of innovative retractable screening systems, scaling operations to achieve over $10M in revenue. My experience also includes managing multiple construction divisions at Selective Siding Ltd. and growing a custom construction business to over $1M in sales at JJ’s Garden Sheds and Fences Ltd. I am passionate about fostering team growth and ensuring customer satisfaction, which I believe are essential for any successful business.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Bill Gosling Outsourcing

Feb 2024 - Sep 2024 (7 months)

Handled inbound customer inquiries with professionalism and empathy, processing payments, documenting calls, and escalating complex cases. Resolved issues efficiently, supporting a high-volume North American fintech client.

Customer Service Payment Processing

Operations Manager

Eclipse Technologies Inc.

Mar 1999 - Jun 2020 (21 years 3 months)

Led R&D and market launch of innovative retractable screening systems, scaling operations and growing revenue to over $10M with a staff of 56. Directed sales strategy, hiring, and manufacturing operations. I was instrumental for the implementation and certicication of ISO 9000.

R&D Operations Management Sales Strategy Manufacturing Operations

Operations Manager

Selective Siding Ltd.

Dec 1992 - Dec 1999 (7 years)

Managed multiple construction divisions including siding and decking, overseeing 42 employees. Successfully increased revenues past $1.2M.

Construction Management Division Management Employee Supervision Revenue

President / Operations Manager

JJ’s Garden Sheds and Fences Ltd.

Jan 1983 - Dec 1992 (9 years 11 months)

Grew custom construction business to over $1M in sales, managing sales teams, project execution, and customer relations.

Sales Management Customer Relations Business Growth

General Laborer

Jean Guy St-Pierre Construction

Dec 1978 - Nov 1983 (4 years 11 months)

Performed framing, roofing, and general construction tasks.

Roofing Manual labor Construction Skills

Education

Degrees, certifications, and relevant coursework

Online Certification

Certification, Microsoft Licensing Fundamentals

2023 - 2023

Obtained an online certification in Microsoft Licensing Fundamentals in 2023. This certification enhanced knowledge in software licensing and compliance.

College Notre-Dame

High School Diploma, General Studies

1973 - 1977

Completed Grade 12 (Pre-Cegep) at College Notre-Dame in Montreal, QC, graduating in 1977. This foundational education provided a strong base for subsequent professional endeavors.