Looking for a job

Shon Pinto

@shonpinto

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I lead customer service and sales operations, developing teams, KPIs, training, and software rollouts.

Canada

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What I'm looking for

I'm looking for a managerial role where I can apply leadership, strategic thinking, and team development to drive operational excellence, foster collaboration, and support long-term organizational success.

At Croix Bleue du Québec, I lead supervisors and multiple customer service and sales teams, setting strategic goals and KPIs while improving scheduling, reporting, and workflows.

I've hired, onboarded, trained, and coached employees; delivered sales and compliance training; and partnered with senior leadership to execute operational priorities. I also supported the rollout of a new operational software platform, coordinating post-launch support, bugs, enhancement requests, and stakeholder updates.

My background also includes insurance sales at Croix Bleue du Québec and seven years supporting stock management, customer service, security, and product advice at American Eagle Outfitters.

Experience

Work history, roles, and key accomplishments

Current

Manager

Current

Croix Bleue du Québec

Jan 2023 - Present (3 years 7 months)

Lead and develop a team of supervisors, overseeing performance and daily operations of multiple customer service and sales teams. Set strategic goals and KPIs, conduct performance evaluations, and manage scheduling, reporting, and workflow optimization.