Loretta Kelly
@lorettakelly
Customer service expert with extensive management experience.
What I'm looking for
I am a dedicated professional with decades of customer service and management experience, eager to contribute my skills to a company focused on remote workforce solutions. My journey has equipped me with a robust understanding of customer needs and the ability to navigate complex challenges effectively.
Despite facing physical challenges, I pride myself on my sharp problem-solving and technical skills. I have successfully managed customer grievances, conducted sales pitches, and trained teams in various technical areas. My commitment to excellence and continuous improvement drives me to find innovative solutions that enhance customer satisfaction and operational efficiency.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Rogers Communications
Managed customer grievances, questions, complaints, cancellations, upgrades & activations. Aided remote Rogers employees with various wireless, internet, and TV queries.
Laundry Attendant
Local Laundry Mat
Efficiently organized orders from intake, to computer registration, to textile sorting. Initiated an improved organization system for completed orders.
Building Manager
Residential Building Management
Inspected & maintained residential building of over 200 apartments. Recorded & ordered all financial, business, technical, and maintenance transactions.
Education
Degrees, certifications, and relevant coursework
Unknown
Bachelor of Arts, Communications
Grade: 3.9
Graduated with Distinction in Communications, achieving a GPA of 3.9. This program provided a comprehensive understanding of communication theories and practices.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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