Shannon Dingle

Served as second-in-command reporting directly to the President & Owner, directing global business operations and heading the leadership team. Owned enterprise IT, HR, and legal functions, with P&L responsibility and external relations.

Directed overall operational, administrative, HR, and legal governance for the US subsidiary, aligning cross-border commercial execution with global manufacturing and IT/systems infrastructure. Standardized cross-company policies, reporting workflows, and SOPs.

Directed end-to-end business operations, revenue channels, supply chain, production, HR, and ERP system management. Owned organization-wide strategic planning, financial forecasting, budgeting, and P&L oversight.

Directed global project execution, order management, and technical customer support teams to ensure on-time delivery and achievement of corporate performance targets. Managed end-to-end post-sales project lifecycles from purchase orders through deployment and warranty support.

Directed day-to-day business operations, financial forecasting, and multi-departmental budgeting to drive operational efficiency and corporate growth goals. Spearheaded continuous business process improvement initiatives across all functional departments.

Directed North American commercial sales functions, surpassing multi-year growth targets through structured account planning, market forecasting, and pricing strategies. Served as operational lead for CRM implementation (SugarCRM).

Managed regional client accounts, order execution, and technical product specifications, consistently exceeding sales and growth targets across the Canadian market. Built lighting layouts and conducted technical product training.

Managed order processing mechanics, ensuring high-accuracy data entry, timely order execution, and rapid resolution of customer inquiries. Coordinated cross-functionally across Sales, Engineering, and Manufacturing teams.

Prioritized, scheduled, and dispatched IT support technicians for field service calls and complex project deployments, maintaining high customer satisfaction. Streamlined service dispatch workflows and ticket tracking processes.

Managed high-volume order processing, inventory tracking, and quote generation, establishing high standards for data accuracy and turnaround speed. Coordinated multi-channel marketing campaigns and promotional initiatives.

Pursued a Master of Business Administration (MBA) at the University of Toronto's Rotman School of Management from 2016 to 2019.

Completed a professional certificate in Professional Sales & Sales Management in April 2015.

Completed the IES Fundamentals of Lighting course in May 2013.

Completed a Bachelor of Business Administration (BBA) at Brock University from 2007 to 2011.