Dave Kalhan

I am a customer-focused operations and client service professional with over 20 years of experience in customer retention, remote team leadership, inside sales, and account resolution. My career has been dedicated to enhancing customer satisfaction and driving performance in fast-paced environments. I am seeking a remote opportunity where I can leverage my high-level interpersonal, sales, and supervisory skills to contribute to a dynamic organization.

In my most recent role as Operations Manager at IndiCol Canada Inc., I oversaw daily operations and served as the primary client-facing representative. I successfully handled escalations and resolved customer issues across commercial construction accounts, participating in high-value client meetings that contributed to closing significant deals. My leadership experience includes managing a team of over 20 employees, focusing on hiring, disciplinary reviews, and morale building, while also leading customer and employee satisfaction initiatives.

Previously, as Asset Management Supervisor and Global Sales Lead at SIMS Recycling Solutions, I built and launched a resale division, leading a 15-person team and traveling globally to implement new resale programs. My commitment to continuous improvement is demonstrated through my Six Sigma certification and my role in the Joint Health & Safety Committee. I am passionate about creating value and fostering relationships that drive success.