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Natalia Montes

@nataliamontes

I design client-oriented strategies and deliver bilingual customer support, content moderation, and back-office operations.

Colombia

Message

I've supported customers, travelers, gamers, and social media platforms through bilingual service, content moderation, and back-office operations.

At ContactPoint360, I created customer profiles, reviewed deeds and mortgages for legal-information accuracy, managed back-office procedures, and trained new hires. I also analyzed customer equipment information to offer and negotiate company services.

At Teleperformance, I moderated user-generated content against platform policies, safety standards, and community guidelines while meeting quality, accuracy, and productivity targets.

At IGT Solutions and Concentrix, I resolved travel, gaming, technical-support, appliance-claim, and sales issues through live chat, email, and specialized travel platforms including GDS, Amadeus, and Sabre.

Experience

Work history, roles, and key accomplishments

Content Moderator | Bilingual Agent C1

Teleperformance

May 2025 - May 2026 (1 year)

Moderated user-generated content to ensure compliance with social media platform policies and guidelines. Completed assigned work with efficiency and met quality and productivity targets.

Content Moderation Social Media Policies Quality Assurance Productivity

Back Office | Specialist Agent C+

ContactPoint360

May 2023 - May 2025 (2 years)

Performed data entry of new customer profiles with high quality and attention to detail. Reviewed official documents such as deeds and mortgages to ensure legal accuracy, managed back-office systems, analyzed equipment information to offer services, and provided training and support to new hires.

Data Entry Document Review Backoffice Management Customer Service Training Attention To Detail

Travel Associate and Gaming Associate

IGT Solutions

May 2021 - Jun 2022 (1 year 1 month)

Handled customer support issues via live chat and email, scheduled and managed travel trips using GDS platforms (Amadeus and Sabre), and assisted players with account and technical issues across gaming platforms.