Open to opportunities

Jesus Barrios

@jesusbarrios

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Customer Support Specialist and Virtual Assistant with 13+ years delivering compliant, high-quality support.

Colombia

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What I'm looking for

I’m looking for a remote role where I can deliver customer support and administrative operations with strong quality, compliance, and attention to detail—using Excel/Power BI to improve workflows, support teams, and contribute to consistent CSAT and process excellence.

Customer Support Specialist and Virtual Assistant with 13+ years of experience providing customer service, administrative support, data management, content moderation, and operational assistance for international companies. Skilled in handling high-volume customer interactions, managing workflows, supporting remote teams, maintaining accurate records, and ensuring efficient daily operations. Proficient in Excel, Power BI, Data Entry, and digital communication tools. Recognized consistently as a top-performing employee with strong organizational skills, attention to detail, problem-solving abilities, and a commitment to delivering exceptional client experiences.

Experience

Work history, roles, and key accomplishments

Content Moderator Teammate

Taskus Colombia SAS

Apr 2025 - Feb 2026 (10 months)

- Reviewed and classified more than 300 multimedia content items daily while maintaining full compliance with company policies and quality standards.

- Demonstrated exceptional attention to detail and accuracy when handling sensitive content.

- Maintained productivity and quality targets in a fast-paced remote environment.

Customer Support Administrative Support Content Moderation Content Classification Data Management Compliance Quality Standards Record keeping Excel Power BI Data Entry Digital Communication Virtual Assistant

Back Office Agent

Teleperformance S.A.S

Mar 2023 - Feb 2025 (1 year 11 months)

- Assisted an average of 40 customers daily through the onboarding and registration process.

- Maintained a 4.5/5 CSAT score while achieving conversion rates above team averages.

- Delivered accurate information and support while ensuring a positive customer experience.

Customer Onboarding Customer Service Back Office Support CSAT Conversion Customer Experience

Customer Service Agent

Experts Colombia S.A.S (Concentrix)

Nov 2019 - Sep 2022 (2 years 10 months)

- Managed 30–40 daily customer interactions via chat, resolving inquiries efficiently while maintaining a 4.7/5 CSAT score.

- Led operational support for a team of approximately 15 agents, serving as a primary point of contact for escalations and process related inquiries.

- Coordinated communication between agents and supervisors, contributing to workflow efficiency and service quality.