Open to opportunities

Alfred Muentes

@alfredmuentes

Results-driven leader in global operations. Expert at solving challenges with data insights and driving impact in fast-paced, high-growth environments

Colombia

Message

What I'm looking for

I’m looking for a role where I can work in English, moderate content with strong compliance, and help customers through clear problem solving and retention. I want a team that values quality, accountability, and continuous improvement.

I’m an English content moderator who enjoys taking ownership of quality and compliance. I’m used to reviewing, filtering, and managing user-generated content across digital platforms to ensure compliance with community guidelines and local laws.

Before that, I built strong customer-service foundations in fast-paced environments. I worked as a logistics coordinator where I learned how to get invoices and understand the differences between invoices and documents, and I improved my English while building good alliances with partners and leaders.

I’ve also delivered hands-on support as an agent for a medical center in Miami, where I handled phone calls, made appointments, helped with specialists, refilled medication, and assisted patients in emergencies. More recently, I’ve worked as a retention agent, preventing customers from canceling by handling cancellation requests, identifying dissatisfaction reasons, and offering solutions like discounts, additional benefits, or service adjustments.

Experience

Work history, roles, and key accomplishments

Retention Agent

FusiónBPO

Jan 2026 - Apr 2026 (3 months)

Prevented customer cancellations by handling cancellation requests, identifying dissatisfaction drivers, and strengthening loyalty. Offered retention solutions such as discounts, additional benefits, and service adjustments to address customer needs.

Customer Retention Cancellations Churn Prevention Customer Support Negotiation Discount & Benefit Offers

Content Moderator

TaskUs

Jun 2024 - Dec 2025 (1 year 6 months)

Reviewed, filtered, and managed user-generated content across digital platforms to ensure compliance with community guidelines and local laws. Helped maintain platform trust by enforcing moderation standards.

Content Moderation Policy Compliance Community Guidelines Enforcement Local Law Quality Assurance

Virtual Travel Agent

IGT Solutions

Nov 2023 - Jun 2024 (7 months)

Provided personalized travel planning services by building itineraries based on client destinations, transportation, accommodations, and budgets. Tailored recommendations to each client’s preferences while delivering customer support remotely.

Travel Planning Customer Service Transportation Coordination Accommodation Planning Budget Based Recommendations

Customer Service Agent

Atlantic Quantium Trusted Advisor University Education

Jun 2022 - Oct 2023 (1 year 4 months)

Managed inbound phone calls and supported an enterprise medical center by assisting customers with English-language needs, scheduling appointments, and coordinating with specialists. Helped refill medications and provided support during emergencies while working under pressure.

Customer Service Appointment Scheduling Healthcare Support

Logistic Coordinator

Perfiles Y Soluciones Logisticas S.A.S.

Jan 2021 - Jun 2022 (1 year 5 months)

Handled invoice-related processes and learned the differences between invoices and other documents while supporting logistics operations. Improved English proficiency and built strong partnerships with coworkers and leadership.

Logistics Coordination Invoicing Document Control English Communication Partner Management Process Improvement

Education

Degrees, certifications, and relevant coursework

IGT Solutions

Virtual Travel Agent

2023 - 2024

Worked as a Virtual Travel Agent, creating personalized travel plans and tailored itineraries based on clients’ destinations, transportation, accommodations, and budgets.

Atlantic Quantium

Trusted advisor, University Education

2022 - 2023

Provided customer/patient support at a medical center by answering phone calls, helping with appointment scheduling, assisting specialists, refilling medication, and supporting emergencies to solve problems under pressure.