At TaskUs Colombia, I review and moderate 400+ content cases per day, maintaining 98% policy compliance and 95%+ accuracy to minimize client escalations.
I worked with QA and management to refine guidelines and reporting processes, improving reporting accuracy by 20%. I also trained and mentored five junior team members.
As a Freelance Bilingual Virtual Assistant, I scheduled meetings, managed executive calendars, and followed up on requests for U.S.-based clients. I tracked more than 50 tasks per week in Jira and Asana.
At Sykes Colombia SAS, I handled inbound video calls with U.S. patients and documented interactions in Zendesk while protecting HIPAA-regulated information. I helped raise average CSAT to 4.8 through personable communication.
