Open to opportunities

Jeana Klagenberg

@jeanaklagenberg

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Certified Software Asset Manager with expertise in IT and process improvement.

United States

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What I'm looking for

I am seeking a role that fosters growth, values collaboration, and emphasizes process improvement.

I am a Certified Software Asset Manager (CSAM) and IT Professional with a strong foundation in Software Asset Management, Lifecycle Management, and Acquisitions Management. My career has been marked by my ability to analyze customer needs and streamline workflows, ensuring efficient service delivery in fast-paced environments. I pride myself on my communication skills and critical thinking, which have enabled me to connect effectively with customers and stakeholders.

In my current role as an IT Specialist at the Defense Health Agency, I provide program management support and specialize in various software licensing models. I am responsible for managing software acquisitions, compliance, and lifecycle planning, while also serving as a Quality Assurance/Quality Control evaluator. My proactive approach to monitoring contracts and identifying savings opportunities has consistently maximized value creation for my organization.

Throughout my career, I have developed a comprehensive skill set that includes vendor negotiation, data analysis, and process improvement. I am passionate about leveraging my expertise to drive efficiency and growth in software asset management, and I am committed to staying abreast of current standards and best practices in the industry.

Experience

Work history, roles, and key accomplishments

Current

IT Specialist (Software Asset Manager)

Current

Defense Health Agency

Jan 2024 - Present (1 year 8 months)

Provides program management support as a Software Asset Management Analyst for the Defense Health Agency (DHA) Life Cycle Management Section (LCMS). Specializes in a multitude of software licensing models such as Salesforce, SAS, Splunk, and SolarWinds.

Software Management Lifecycle Management Compliance Data Analysis Salesforce SAS Splunk Solarwinds

Software Asset Manager

Akima Data Management

Jan 2023 - Present (2 years 8 months)

Provided program management support as a Software Asset Management Analyst for the Defense Health Agency (DHA) Life Cycle Management Section (LCMS). Managed software acquisition, compliance, maintenance renewals, and life cycle planning.

Software Management Lifecycle Management Compliance Data Analysis Adobe SAS Solarwinds

Software Asset Manager

Niksoft Systems Corporation

May 2021 - Present (4 years 4 months)

Provided program management support as a Software Asset Management Analyst for the Defense Health Agency (DHA) Life Cycle Management Section (LCMS). Reviewed technical specifications and requirements for Enterprise Level Software Commodities.

Software Management Lifecycle Management Compliance Data Analysis Adobe SAS Solarwinds

Gastroenterology Medical Support Assistant

Wilford Hall Medical Center

Apr 2020 - Present (5 years 5 months)

Performed a full range of clinic administrative duties, recordkeeping, clerical duties, local asset management, and procurement of clinic materials. Assisted clinic in process improvements and managed patient appointment schedules.

Record keeping Clerical Asset Management Procurement Process Improvement S3 DMHRSi

Interventional Radiology Medical Support Assistant

Brook Army Medical Center

Sep 2019 - Present (6 years)

Performed a full range of clinic administrative duties, recordkeeping, clerical duties, local asset management, and procurement of clinic materials. Maintained and monitored patient appointment schedules and managed the Tricare Online Secure Messaging System.

Record keeping Clerical Asset Management Procurement Process Improvement S3 DMHRSi

Primary Care Clinic Medical Support Assistant

Carl R. Darnall Army Medical Clinic

Oct 2017 - Present (7 years 11 months)

Performed a full range of clinic administrative duties, recordkeeping, clerical duties, local asset management, and procurement of clinic materials. Entered, manipulated, and retrieved information from automated systems.

Record keeping Clerical Asset Management Procurement Process Improvement S3 DMHRSi

Primary Care Clinic Medical Support Assistant

KIRK Army Health Clinic

Oct 2016 - Present (8 years 11 months)

Performed a full range of clinic administrative duties, recordkeeping, clerical duties, local asset management, and procurement of clinic materials. Maintained all patient records, both electronic and paper, according to regulation.

Record keeping Clerical Asset Management Procurement Process Improvement S3 DMHRSi

Associate

My Eye Doctor

Feb 2014 - Present (11 years 7 months)

Performed actions of a full-time associate as an eyeglass dispenser. Assisted patients with lens options, took frame and facial measurements, and dispensed medical optical prescriptions.

Eyeglass Dispensing Lens Frame Measurement Optical Prescriptions

NVI Associate

Fort Benning Optical Center

Apr 2010 - Present (15 years 5 months)

Performed actions of a full-time 3rd key associate as an eyeglass dispenser. Obtained medical skills from selecting proper glasses for patients and assisted with lens options.

Eyeglass Dispensing Lens Frame Measurement Optical Prescriptions

Education

Degrees, certifications, and relevant coursework

CSAM Certification Program

Certification, Software Asset Management

Obtained certification as a Certified Software Asset Manager (CSAM) in 2023, demonstrating expertise in software asset management principles and practices.

Lean Six Sigma Program

Certification, Lean Six Sigma

Completed Lean Six Sigma training in 2020, focusing on process improvement methodologies and efficiency enhancement.

Civilian Training Program

Course Completion, Civilian Foundation

Completed the Civilian Foundation Course in 2016, providing foundational knowledge for civilian roles.

Civilian Training Program

Course Completion, Civilian Basic

Completed the Civilian Basic Course in 2018, building upon foundational knowledge for civilian roles.

BLS Certification Program

Certification, Basic Life Support

Obtained Basic Life Support (BLS) certification in 2018, demonstrating proficiency in life-saving techniques.

Certified Medical Administrative Assistant Program

Certification, Medical Administration

Certified as a Medical Administrative Assistant, indicating proficiency in medical office administration.

DoD Training Program

Course Completion, Performance Management

Completed DoD Performance Management and Appraisal Program Lessons 1-4, gaining knowledge in performance evaluation within the Department of Defense.

Various Training Programs

Training Completion, Mandatory Compliance and Systems Training

Completed mandatory training in various systems and compliance areas including CHCS, AHLTA, DHMRsi, ATAPPS, AT Level 1, ASAP, Cyber Security, CTIP, HIPPA, SHARP, EEO, CBRNE, EPRC basic, Employee Safety, Risk Management, DTS, Threat Awareness, Global Harmonizing, TBI, and EMS Awareness.