Open to opportunities

Carissa Ramirez

@carissaramirez

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Dedicated IT professional with a strong military background.

United States

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What I'm looking for

I am looking for a role that values collaboration and offers opportunities for growth in IT and healthcare.

I am a dedicated IT professional with a strong military background and expertise in medical systems support. My experience allows me to manage and implement technology solutions in high-pressure environments, ensuring operational efficiency and data security. I excel in troubleshooting hardware and software issues, providing technical training, and optimizing medical technology for improved patient care.

Throughout my career, I have collaborated with multidisciplinary teams and translated complex technical concepts for diverse audiences. My commitment to leveraging my skills in IT and healthcare has consistently enhanced system performance and supported mission-critical objectives. I am passionate about delivering exceptional customer service and improving patient outcomes through technology.

Experience

Work history, roles, and key accomplishments

Seasonal Customer Service /SST/T2/ResDesk

Foundever - Intuit

Jan 2025 - Apr 2025 (3 months)

Delivered exceptional customer support, resolving tax-related inquiries, troubleshooting software issues, and guiding the filing process. Provided expert guidance to customers on identifying and preventing identity theft and resolving security issues related to tax filing and TurboTax Products.

Customer Service Troubleshooting Product Support

Optical Technician

Northgate Eye Center, OD, PA

Aug 2024 - Dec 2024 (4 months)

Maintained patient records by updating medical histories and cleaned and sterilized examination instruments after each use. Operated various optical equipment, such as auto-refractors, tonometers, and lensometers, ensuring accurate assessments.

Inventory Management Patient Care

Communications Specialist

United States Army

Jun 2006 - Sep 2014 (8 years 3 months)

Provided expert guidance to users in troubleshooting technical issues utilizing diagnostic tools to ensure efficient problem resolution. Diagnosed and resolved complex hardware and software problems, enhancing overall system performance and user satisfaction.

Technical Troubleshooting Systems Performance Microsoft Office User Support

Education

Degrees, certifications, and relevant coursework

Martinsburg College

Associate in Science (A.S.), Healthcare Administration

Completed an Associate in Science degree with a focus on Healthcare Administration. Gained knowledge in managing healthcare systems and administrative processes.

Martinsburg College

Associate in Science (A.S.), Business Administration

Obtained an Associate in Science degree in Business Administration. Developed skills in business management, operations, and administrative functions.