Looking for a job

Jason Davis

@jgdavis01

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IT Support Analyst with A+, N+, Sec+, and Microsoft 365 Fundamentals certifications.

United States

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What I'm looking for

I would like to perform IT support in a Windows, Microsoft 365, and Azure environment.

I received my IT training in the US Army by attending the Information Technology training course. I have performed IT Asset Management. I have experience with Microsoft 365, remote tools, active directory, plus network and computer troubleshooting. I have worked for several private companies where I've helped customers via phone, email, and remote desktop.

Experience

Work history, roles, and key accomplishments

Current

Inventory Analyst

Current

TekSystems

Apr 2025 - Present (2 months)

Utilized ServiceNow for incident and task management. Placed and processed orders for software and hardware, preparing equipment for shipment.

ServiceNow Order Management Hardware Software Inventory Management

IT Asset Manager

Academy Bank

Dec 2022 - Present (2 years 6 months)

Investigated and troubleshot software and desktop issues, ensuring minimal disruption to business operations. Provided training sessions for Microsoft/Office 365 and maintained accurate inventory records of all IT assets.

IT Asset Management Troubleshooting Microsoft Office 365 Inventory Tracking Hardware Software Procurement inventory tracking

System Administrator

Intratek

Mar 2022 - Present (3 years 3 months)

Set up monitors and complete workstations for customers, addressing various issues including network and printer connectivity problems. Managed assigned tickets and proactively resolved unassigned tickets.

Workstation Setup Problem Solving Network Troubleshooting Printer Connectivity Ticket Management

IT Analyst

Strategic Data Systems

Jul 2019 - Present (5 years 11 months)

Performed Tier 1 and Tier 2 troubleshooting via phone, email, and remote desktop, working directly with customers to resolve issues. Documented detailed notes and submitted tickets for escalation to field technicians and Tier 3 analysts.

Tier 1 Support Tier 2 Support Customer Support Remote Desktop IT Documentation IT documentation

IT Asset Manager and Analyst

US Army

May 2008 - Present (17 years 1 month)

Managed $6 million worth of Army IT equipment, including installation and configuration of Windows operating systems. Conducted various IT troubleshooting tasks for hardware, software, and network connectivity issues, and configured LAN connectivity.

Equipment Management Windows OS IT Troubleshooting LAN Connectivity Network Configuration IT troubleshooting