Open to opportunities

Nickiera Hensley

@nickierahensley

Message

I am a Top Secret–cleared ITOM and security assessor driving compliant IT asset management.

United States

Message

What I'm looking for

I seek a compliance-driven IT role supporting federal or healthcare clients, focusing on ServiceNow ITOM, security assessments, asset management, automation, and measurable process and security improvements.

I am a Top Secret–cleared IT professional specializing in ServiceNow ITOM (SAM/HAM/Discovery), security control assessments, and Epic software deployment across hospitals and medical sites. I hold CASP+ and CySA+ certifications and focus on optimizing IT asset and license management to meet federal standards like NIST RMF and FISMA.

I produce actionable insights through dashboards and reports, collaborate with stakeholders in Agile/Scrum environments, and lead remediation and audit preparation to close compliance gaps. I seek roles where I can support federal and healthcare clients by automating asset management, improving operations, and strengthening security posture.

Experience

Work history, roles, and key accomplishments

Current

IT Security & Operations Support

Current

American

Jan 2023 - Present (3 years 5 months)

Supported IT operations in compliance with federal standards by tracking and reporting software/hardware assets, assisting remediation tracking and audit preparation, and coordinating with stakeholders to address security findings.

IT Asset Management Compliance Reporting FISMA

ServiceNow ITOM Administrator

Atrium

Jan 2021 - Jan 2023 (2 years)

Configured and maintained ServiceNow ITOM (SAM/HAM/Discovery) to track IT assets and licenses and deployed/tested Epic across multiple hospitals to ensure compliance and operational efficiency.

SAM HAM Discovery IT Asset Management Security Control Assessment Dashboarding