Looking for a job

Jean-Pierre Van Wyngaardt

@jean-pierrevanwyngaa

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I build CRM and loyalty platforms that improve customer engagement.

South Africa

Message

What I'm looking for

I'm looking to lead CRM, loyalty, and customer engagement initiatives where I can connect business and technology teams to deliver scalable, customer-focused platforms, stronger personalisation, and measurable operational value.

I've led CRM and customer engagement development for Pick n Pay Smart Shopper, one of South Africa's largest retail loyalty programmes serving millions of customers nationwide.

As Product Owner and Systems Development & Integration Manager, I delivered Cardless Swipe via mobile QR codes, real-time customer registration, triggered communications, SAP Marketing Cloud implementation, and loyalty integrations with BP, Lift Airlines, and TymeBank.

I work across SAP CRM, campaign automation, segmentation, consent management, and omnichannel communications including USSD, WhatsApp, SMS, email, online, and in-store channels. I bring business, marketing, BI, external partners, and IT teams together to deliver scalable, POPIA-compliant customer experiences.

More recently, I've managed operations, customer relationships, financial administration, marketing, and process improvement across Ultimate Property Solutions and Seaside Chiropractic. My background also includes loyalty operations, CRM campaign management, and master data leadership supporting national retail operations.

Experience

Work history, roles, and key accomplishments

Current

Business Owner & Operations Manager

Current

Ultimate Property Solutions & Seaside Chiropractic

Jan 2024 - Present (2 years 8 months)

Manage day-to-day operations across two businesses, overseeing administration, customer relationships, financial management, marketing, and strategic planning to ensure high levels of customer service and operational efficiency.

Operations Management Customer Relationship Management Financial administration Marketing Business Development Process Improvement

Loyalty Operations Manager

Pick n Pay Smart Shopper

Jan 2020 - Dec 2024 (4 years 11 months)

Managed operational delivery of the Smart Shopper loyalty programme, ensuring seamless customer support, loyalty card availability, and operational excellence across the business.

Loyalty Program Management Customer Support Training Escalation Management Supplier Management

Product Owner (Business Owner) | Systems Development & Integration Manager

Pick n Pay Smart Shopper

Jan 2019 - Dec 2024 (5 years 11 months)

Led customer engagement and CRM development initiatives for South Africa's national Smart Shopper loyalty platform. Owned and coordinated CRM development initiatives across business, external partners, marketing, and IT teams.

SAP CRM SAP Marketing Campaign Automation Customer Segmentation UAT System Integration POPIA Compliance Agile Product Delivery Stakeholder Management

CRM Campaigns Manager

Pick n Pay Smart Shopper

Jan 2016 - Dec 2019 (3 years 11 months)

Managed Smart Shopper campaign operations and CRM platform transition initiatives during major loyalty transformation projects. Collaborated with marketing, BI, and development teams to deliver highly targeted, data-driven customer campaigns.

Campaign Management SAP CRM Customer Segmentation Marketing Automation Stakeholder Management

Master Data & Operations Team Lead

Pick n Pay

Jan 2012 - Dec 2016 (4 years 11 months)

Led master data operations supporting national store openings, vendor onboarding, SAP site creation, and franchise migrations. Managed master data operations including vendor creation, pricing administration, and SAP site setup.

Master Data Management SAP Vendor Management Process Improvement Data Integrity