Open to opportunities

Dikeledi Monobe

@dikeledimonobe

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Solutions-driven professional with 13+ years of experience

South Africa

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What I'm looking for

I am looking for a role that leverages my skills and experience in product ownership, project management, and business analysis to drive business growth and customer satisfaction.

I am a seasoned professional with a strong background in business and technology strategy, process and business analysis, product ownership, project management, and customer liaison. With over 13 years of experience, I have developed a unique ability to lead cross-functional teams in taking customer and business requirements, developing products and solutions that are profitable, innovative, and competitive.

In my previous roles, I have successfully spearheaded enhanced improvement on digital channels, led product ownership strategic and operational projects, and collaborated closely with stakeholders across Retail and Business Bank to develop and define processes while maintaining strategic alignment across the two businesses.

I am committed to conducting in-depth product development as well as best practice research to simplify solutions to ensure customer needs are met in the development of the product lifecycle and ensure projects align to the business strategy. I am collaborative and decisive with effective communication and people skills.

Experience

Work history, roles, and key accomplishments

Current

Product Portfolio Manager

Current

First National Bank

May 2024 - Present (1 year)

Developed and owned the product vision and roadmap, aligned with business goals and customer needs. Conducted market research to identify trends and opportunities, and collaborated with cross-functional teams to ensure product success.

Product Strategy Market Analysis Financial Management Stakeholder Management Risk Management Cross Functional Collaboration Business Case Development Agile Waterfall ITSM

Senior Business Analyst

First National Bank

Jun 2021 - Mar 2024 (2 years 9 months)

Led project strategy and market analysis to identify growth opportunities. Collaborated with teams to ensure alignment on product priorities and managed stakeholder relationships to support product success.

Project Strategy Market Analysis Stakeholder Management Risk Management Cross Functional Collaboration Customer Research Data Analysis User Acceptance Testing Documentation Process Optimization

Business Analyst

ABSA Bank

Jul 2017 - Jun 2021 (3 years 11 months)

Engaged in product development processes, ensuring alignment with business objectives. Conducted customer research and advocated for customer needs in product decisions.

Product Development Stakeholder Management User Acceptance Testing Process Mapping Risk Management Documentation Agile Business Analysis Financial Services

Business Analyst

First National Bank

Nov 2015 - Jul 2017 (1 year 8 months)

Assessed and optimized business processes, documented requirements, and collaborated with business partners to identify competitive solutions.

Business Process Analysis Documentation Stakeholder Engagement Process Optimization Competitive Analysis User Acceptance Testing Data Analysis Agile Financial Services Customer Advocacy

ICT Project Manager

Sci-Bono Discovery Centre

Apr 2014 - Nov 2015 (1 year 7 months)

Managed ICT projects by enforcing policies and procedures, contributing to strategic plans, and implementing improvements in productivity and quality standards.