J Dumas

Currently working as a National Accounts Specialist, assisting customers globally with diverse customer service needs and service requests. This role involves managing a wide range of inquiries and ensuring customer satisfaction.

Responsible for conducting and supporting multiple accounts, focusing on patient needs related to skin care and ensuring a positive experience. Performs clerical functions for patient billing and assists with financial obligations.

Led and developed training programs for new Patient Care Coordinators. Monitored patients before, during, and after dialysis treatment, including vital signs, observations, and machine setup.

Managed front office operations, including greeting visitors, directing inquiries, and handling multiple incoming phone lines. Ensured the reception area was tidy and presentable, and assisted with title liens and DMV interactions.

Provided superior customer service by making information readily available and demonstrating products and services. Scheduled appointments and meetings to accommodate customer needs.

Completed high school education, providing a foundational academic background for further studies and professional development.

Obtained Phlebotomy Certification, demonstrating proficiency in venipuncture and blood collection techniques. This certification prepared for roles requiring skilled patient interaction and sample handling.