Latrice Jones

Performed phlebotomy procedures, including drawing blood, explaining procedures to patients, and reassuring nervous individuals. Managed blood samples by registering, storing, and tracking them, while also updating patient records and maintaining a clean work area.

Assisted members with general questions and concerns by handling inbound and outbound calls, and verified and updated demographic information. Provided information on prescription refill status and aided members in synchronizing refill dates to reduce pharmacy visits, all while maintaining HIPAA compliance.

Completed assigned tasks such as taking vital signs, weighing residents, and conducting rounds every two hours. Prepared patients for admission and discharge, documented observations of patient behavior, and reported concerns to supervisory staff.

Attended to individual patient needs, including assistance with grooming, oral hygiene, incontinent care, and colostomy care. Lifted, moved, and transported residents using proper body mechanics and maintained patient comfort, privacy, and dignity.

Provided companionship and maintained a safe, secure, and healthy environment for patients. Assisted with activities of daily living, including personal hygiene, mobility, and feeding, and handled light housekeeping duties, meal preparation, and errands.

Completed a comprehensive program to become a Medical Administrative Assistant. Gained expertise in medical office procedures, terminology, and administrative support functions.

Undertook training to become a Phlebotomy/EKG Assistant/Lab Assistant. Developed skills in drawing blood, performing EKG procedures, and assisting in laboratory settings.