Deja Jones

I am a dedicated and personable customer service professional with a proven track record of delivering exceptional support and satisfaction across diverse industries. My experience includes handling high-volume inquiries, resolving issues efficiently, and building lasting customer relationships. I pride myself on my positive attitude, clear communication, and ability to remain calm under pressure, all of which contribute to exceeding customer expectations.

In my most recent role as a Customer Service Representative at HCA Lawnwood, I verified patient identities, provided essential patient care, and adhered to CDC protocols to maintain sanitary workspaces. My previous experience includes working as a Phlebotomist and Patient Care Technician, where I demonstrated empathy and effective communication skills while calming nervous patients. I am committed to contributing to team success and enhancing the overall customer experience.