Sarah Cook

Made contacts to schedule a variety of specific medical and dental services in accordance with customer availability and contract guidelines. Responded to a variety of inquiries and resolved issues with regard to appointment scheduling/fulfillment processing and service completion in a timely manner while maintaining sensitivity toward military culture.

Educated potential donors on the plasmapheresis process and the importance of product safety for recipients. Evaluated donors by performing physical examinations and taking medical and health histories under supervision of the Center Medical/Lab Director, adhering to FDA approved SOPs, OHSA, CLIA, cGMP, and all applicable State and Federal guidelines.

Facilitated the member experience by answering phone calls, emails, and other requests, applying knowledge of personal lines' insurance to assist members with quotes, binding new business, and policy changes. Identified and assessed member needs, providing complete and accurate advice and solutions for insurance products and services while minimizing transfers and escalations.

Studied nursing at Coastal Bend College, focusing on practical skills and theoretical knowledge essential for healthcare. Completed coursework and clinical rotations to prepare for a career in nursing.

Completed an Associate's degree in Healthcare Administration remotely. Gained knowledge in managing healthcare operations and administrative processes.

Obtained a high school diploma from HM King High School. Completed general education requirements and prepared for further studies.