Roezbeh Rezapour
@roezbehrezapour
Customer service and content moderation professional improving safety, quality, and customer satisfaction.
What I'm looking for
I’m a motivated, customer-oriented professional with over 7 years of experience across customer service, content moderation, hospitality management, and sales. I’m stress-resistant, flexible, and always focused on quality, customer satisfaction, and online safety.
Most recently, I worked as a Content Moderator at Teleperformance (May–December 2025), reviewing and moderating user-generated content on social media and online platforms. I identified, assessed, and removed inappropriate, violent, or harmful content according to community guidelines, ensuring a safe and positive online experience for users worldwide.
Before that, I supported customers as a Customer Service Agent in Barcelona (2024–2025), handling inquiries, complaints, and administrative tasks in an international environment. I provided quick, friendly support to local and tourist customers and helped maintain high customer satisfaction.
I also bring hands-on leadership from hospitality and sales roles—managing a busy eatery in Antwerp (staff training, customer service, and sales targets) and advising customers on electronics sales. I’m now ready for a new challenge in hospitality, customer service, or content operations in the Barcelona area.
Experience
Work history, roles, and key accomplishments
Content Moderator
Teleperformance
May 2025 - Dec 2025 (7 months)
Reviewed and moderated user-generated content on social media and online platforms, removing inappropriate, violent, or harmful material per community guidelines. Handled sensitive situations professionally and collaborated with international multilingual teams to maintain a safe online experience.
Customer Service Agent
ADM Value
Jan 2024 - Jan 2025 (1 year)
Handled customer inquiries and complaints, completing administrative tasks in an international environment. Provided quick, friendly support to local and tourist customers to help maintain high customer satisfaction.
Eatery Manager
Peeps
Jan 2022 - Jan 2023 (1 year)
Managed daily operations and coordinated a busy eatery, ensuring smooth service delivery. Led staff training, supported sales targets, and maintained high hygiene and quality standards.
Electronics Sales Advisor
Krëfel
Jan 2021 - Jan 2022 (1 year)
Advised customers on consumer electronics and supported purchasing decisions. Achieved sales targets through upselling and professional product recommendations.
Synthetic Welder
I.M.W.S.
Jan 2019 - Jan 2021 (2 years)
Performed precision welding work according to strict quality and safety standards. Maintained attention to detail to ensure workmanship aligned with required procedures and controls.
Education
Degrees, certifications, and relevant coursework
Roezbeh hasn't added their education
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